Emmanuelle Tshal
CUSTOMER SERVICE AGENT
Ottawa, OttawaMember since January 26, 2026
CUSTOMER SERVICE
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About
HANDLED BILLING INQUIRIES, ACCOUNT UPDATES, AND TECHNICAL ISSUES MAINTAINED HIGH CUSTOMER SATISFACTION THROUGH EFFECTIVE COMMUNICATION MANAGED MULTIPLE CUSTOMER INTERACTIONS AND DOCUMENTATION
Experience
CUSTOMER SERVICE AGENT - BELL CANADA
(2022-01 - 2024-12)
- HANDLED BILLING INQUIRIES, ACCOUNT UPDATES, AND TECHNICAL ISSUES
- MAINTAINED HIGH CUSTOMER SATISFACTION THROUGH EFFECTIVE COMMUNICATION
- MANAGED MULTIPLE CUSTOMER INTERACTIONS AND DOCUMENTATION
CHEF / COOK - ARAMARK CENTER
(2024-01)
- WORK IN A HIGH-VOLUME KITCHEN ENVIRONMENT
- MAINTAIN FOOD QUALITY AND SAFETY STANDARDS
- COLLABORATE WITH TEAM MEMBERS TO ENSURE EFFICIENT SERVICE
OWNER & BAKER - EMMA'S DÉLICE
(2022-01)
- MANAGE CLIENT COMMUNICATION, SCHEDULING, AND INVOICING
- COORDINATE EVENTS AND MAINTAIN CUSTOMER RELATIONSHIPS
- OVERSEE SOCIAL MEDIA AND ORDER TRACKING
Education
HOSPITALITY MANAGEMENT - Algonquin College (2022-01 - 2024-12)
COMMUNICATION & PSHYCOLOGIE - Vat university- South Africa (2021-01 - 2021-12)
Skills
CUSTOMER SERVICE AGENT
