Diana Diaz
Profesional eagee to work and prosper
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About
I'm a person proactive, creative and self sufficiente.
Empathic and constructiva dialogue.
Exceptional customer relations
Experience
FINANCIAL AND INSURANCE – F&I SPECIALIST / Inchcape Colombia Sas. july 2014 june 2024
Customer service; centralization and routing of customer documents to banks to obtain credit approval, thus supporting the sale of vehicles. Applying knowledge of the financing policies of banks and financial institutions for private and public service vehicle lines, allowing financing plans to be offered to facilitate the sale of the asset in an agile manner to generate profits for the dealer.
Following up throughout the process, from filing documents to disbursement in order to avoid loss of time in the delivery of the vehicle.
Work in coordination with people in the sales department to facilitate operational processes and thus improve the overall customer experience.
Monitoring during all stages, from the presentation of documents to the disbursement and thus avoid loss of time in the delivery of the vehicle, achieving customer retention.
Offer other alternative products to clients such as: comprehensive insurance, life insurance and gardx
Education
Specialization in quality management of products and services. Universidad libre de Colombia Bogotá, Colombia 2004
Industry Engineering. Universidad libre de Colombia. Bogotá, Colombia 2002
