Diego Lopez
Best Buy- Market Account Manager
Talent
Montréal, MontréalMember since January 31, 2023
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About
Hello,
Refined Account Manager with 5 years of experience in B2B sales and 3 more years as in B2C sales.
I have achieved multiple milestones along my sales journey and I'm looking to expand my reach with growing industries. My current goal is to get experience in the SAAS field and help.
I am looking forward to helping your company grow!
Experience
Work experience
February 2022 – ongoing Best Buy- Market Account Manager
- Prospect new clients based on market segments
- Plan and manage a monthly, quarterly and yearly sales pipeline
- Negotiate bulk discounts and/or enterprise pricing based on given margins per product
- Plan and execute long term sales plans to secure long term revenue
- Manage two different targets monthly quarterly and yearly
- Involve customers in the upcoming technology from our vendors and incite renewing contract/projects
- Respond to web generated leads under 2h after received
- Reach out to clients by phone or email to prospect sales opportunities
- Plan an achieve sales quotas on a monthly, quarterly and yearly basis
- Effectively solve problems to reinforce the brand
- Propose legal publications to targeted markets
- Inform customers about our new releases
- Follow up with customers regarding earlier discussions
- Assist customers by defining their need
- Suggest products related to customer needs
- Effectively answer to customer’s concerns under 3 minutes
- Reach up to 80 incoming calls per day of work
- Assist customers regarding their credit card needs
- Educate customer on products, procedures, services
- Identify the root problem of the customer during call
- Answer to customer’s requests regarding banking products
- Reassure customers about the security of their Cards/Accounts
- Surpass expected sales and quotas on a weekly basis up to 180%
- Establish trust with customer and to increase customer loyalty
- Learned cross selling and upselling
- Assist customers with computers and technology requests
- Answer customer’s questions thoroughly
- Teach and educate customers about computer components
- Suggest and build computer systems based on customer’s needs
- Propose solutions to common and uncommon problems
- Empathize with customers
- Provide quality sales services
- Manage the volunteering team with over 50 volunteers
- Find spontaneous solutions for unexpected timely problems
- Match guides with musicians according to specific criteria
- Create a database of festival participants
- Maintain the database according to movements
- Meet and greet the musicians and guests
- Answer calls regarding specific requests from our guests
- Resolve problems or unexpected situations quickly
- Find solutions in team under pressure from higher hierarchy
- Learn to effectively use time as a tool and respect timings
- Showers under 1 minute as an example
- Perform drill related activities
- Learn about combat tactics
- March in groups according to orders
- Exercise rigorously in team
Education
Studies
201 - 2017 College
Business Administration- Marketing technique at Vanier College
