Dilshadbanu Mahida

Technical professional with focus on advisory roles, ready to bring extensive experience and impactful solutions to table. Known for driving efficiency and innovation, with strong emphasis on team collaboration and adaptability to changing needs. Skilled in problem-solving and client communication, ensuring reliable and effective results. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives.

Senior Technical Advisor I at Concentrix (2024-04 – Present)

• Support the post-sales support activities including, but not limited to order processing, returns, exchanges, account management, installation, and software activation.
• Software installation and deployment activities for license users across Microsoft Windows and Apple MAC operating systems.
• Support the how to and technical questions from Customer for the entire range of client products serviced in the queue.
• Optimized IT infrastructure by strategically planning and executing necessary upgrades and maintenance.
• Handling customer billing inquiries, processing payments, managing account subscriptions, resolving billing disputes, and assisting with product or service refunds.

Security Guard at Mobile Guard Immediate Response security (2022-01 – 2022-12)

• Responded promptly to alarms, disturbances, and emergency situations.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Informed and warned patrons of rule infractions, such as smoking and loitering Called police or fire departments in cases of emergency, such as fire or presence of suspicious persons.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Provided detailed incident reports, streamlining communication with law enforcement and management.

General Manager, Customer service representative at Lucky Punjabi Restaurant (2019-09 – 2021-10)

• Provided exceptional customer service by addressing customer concerns in all my possible ways.
• Supervise front-of-house and back-of-house staff to ensure smooth service and high guest satisfaction.
• Assisted in training new staff on service protocols and restaurant operations for improved team performance.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Post Graduate Certificate in Human Resource Management – Centennial College (2022-01 – 2022-09)

Certificate in Environmental Health and Safety Compliance – Fleming College

Bachelor of Science in Chemistry – Sarvepalli Radhakrishnan University, India (2017 – 2019)

High school diploma in Science – Basil high school, India (2016)