Rachel Brunet

I am actively seeking employment with your company. I am a personable, trustworthy, organized person with a strong eye for detail. I have more than 20 years of experience in administration, including payroll, accounting, warranties, and customer service.

Throughout my career, I have had the opportunity to work in several fields, which has given me a great deal of experience. I work well in a team. I give 100% to every project I am involved in. I adapt well to change and approach every challenge with a positive outlook.

I believe that, if given the opportunity, I would be an asset to your company.

Warranty Administrator/technical advisor - Volkswagen Lachute - Lachute, Quebec

(2013)

• Create, document, and process warranty claims
• Understand, document, and communicate customer complaints to mechanics
• Solve problems and/or challenges to the customer's satisfaction
• Provide exemplary customer service
• Open work orders in SDS
• Take and organize appointments
• Explain customer bills and process payments
• Inspect customer vehicles and take pictures for corrosion warranty claims
• Organize mechanics to ensure maximum efficiency and billing
• Responsible for health and safety
• Ensure processes are followed
• Balance warranty accounts, follow up, and ensure payment

Advertising sales consultant - Le Journal de Cornwall - Cornwall, Ontario

(2010 - 2013)

• Collaborate with and advise clients regarding their advertising needs
• Create and prepare advertising for the newspaper and supervise the authorization process
• Recommend advertising schedules to maximize sales
• Attend public events to establish client trust
• Organize meetings with business management to discuss potential ad placements

Payroll Administrator - Autopak LTD (approx 1800 employees) - Cornwall, Ontario

(2005-09 - 2009-10)

• Process the full payroll cycle on Accpac
• Journal entries (Libra)
• Customer relations
• Ensure the confidentiality of employee information
• Create and update employee files
• Resolve any payroll issues employees may have
• Meet strict deadlines
• Year-end and fiscal year-end processing
• Government remittances
• Benefits administration
• Create new processes to facilitate payroll processing
• Reconcile accounts
• Process terminations (ROEs, severance checks, etc.)
• Process staff account payments
• Contact the Parity Committee and government agencies
• Create and manipulate reports in Excel and Word
• Calculate and process tax credits for mechanic apprentices
• Research labor and payroll information online
• Process company pension deductions/payments online through Manulife

Payroll administrator - Nordia (approximately 2000 employees) - Montreal, Quebec

(2004-07 - 2005-09)

• Process the full payroll cycle on Cybourg
• Journal entries (Great Plains)
• Customer relations
• Ensure the confidentiality of employee information
• Create and update employee files
• Year-end and fiscal year-end processing
• Government remittances

Customer Service Representative/Service MGR Assistant - Nissan - Montreal, Quebec

(2004-01 - 2004-06)

• Satisfaction surveys
• Client service

Payroll Clerk - Vapour Rail (approximately 250 employees) - Montreal, Quebec

(2002-02 - 2004-01)

• Process the full payroll cycle on ADP
• Journal entries (ASO)
• Customer relations
• Ensure the confidentiality of employee information
• Create and update employee files
• Resolve any payroll issues employees may have
• Create and update reports
• Government remittances

Payroll Clerk/ A/R Clerk - Transcontinental Printing (approximately 2500 employees) - Montreal, Quebec

(1999-06 - 2002-02)

• Enter payroll data in PeopleSoft
• Apply payments to customer accounts
• Customer relations
• Ensure the confidentiality of employee information
• Create and update employee files
• Assist with benefits administration
• Meet strict deadlines
• Ensure payroll deposits are sent on time to more than 32 locations
• Bank deposits
• Assist the 8 payroll administrators

Customer Service Representative - Sodema - Montreal, Quebec

(1999-01 - 1999-06)

• Sales
• Surveys

Payroll Fundamentals 1 - Canadian Payroll Association

Accounting 1 - St-Lawrence College

Warranty Specialist for Volkswagen