Divanshu Singh
Technical Support Engineer
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About
A committed and enthusiastic tech savvy with a strong belief in a vision that fosters positive transformations both in my personal growth and for the overall enhancement of the company
Experience
1. Saravi Consultants, 1 year
Kitchener, ON, CA
System Administrator (Aug 2021 - Jul 2022)
Installed and configured Windows servers, resulting in improved server performance.
Managed user accounts on company servers, ensuring seamless authentication processes.
Utilized SpiceWorks Ticketing system, an appointment scheduling system, to efficiently track and resolve technical support tickets, achieving a customer satisfaction rating of 95% and reducing average resolution time by 50%.
Configuring Group Policies on the computers and users.
Manage & configure computer hardware and network to ensure internet connectivity.
2.Panjab University, 6 months
Chandigarh, IN
Project Intern
Jan 2021 - Aug 2021
Conducted research, developed and tested innovative IoT applications using the AdvanceTech IoT Development Kit, resulting in an improvement in energy efficiency for residential buildings.
Designing 3D case for the project in Ultimaker Cura CAD software.
Implemented an Android Amazon Alexa app to control a WiFi Node MCU and 4 Channel Relay module, resulting in improved automation capabilities for home devices, establishing a workflow.
3.Saravi Consultants, 2 years
Chandigarh,IN
Technical Customer Service Representative
Aug 2019 - Jul 2021
Troubleshoot and resolve hardware and software issues, resulting in a 75% customer satisfaction rating.
Conducted training sessions for company employees on best practices for cybersecurity.
Installing software on client laptop.
Team up with other members to solve issues.
Guiding, directing, answering questions and helping users to solve issues through verbal communication over phone calls and through emails, ensuring flexibility and timely resolution.Assist customers by timely remotely monitoring and solving issues on client machines, demonstrating time management skills and values.
A hybrid work culture, both work from home i.e. wfh and in office.
Saravi Consultants, 6 months
Chandigarh, IN
Technical Customer Service Intern
Jan 2019 - Jun 2019
Collaborated with cross functional teams to identify and address common technical support challenges, leading to a reduction in recurring issues.
Assisted in the implementation of a new ticketing system, resulting in a decrease in response time for technical support inquiries.
Conducted thorough troubleshooting and resolved 75% of technical issues on first contact, improving customer satisfaction ratings.
Education
1. CONESTOGA COLLEGE, 2 years, Graduation time: December 2023
Kitchener, ON, CA
Post Graduate Certificate in IT: Applied Network Infrastructure & System Administration, Graduation with Distinction
2.PANJAB UNIVERSITY, 1 year, Graduation Date: Aug 2022
Chandigarh, IN
Post Graduate Diploma in Computer Applications, Graduation with Distinction
3.PANJAB UNIVERSITY, 4 years
Chandigarth,IN
Bachelor Of Engineering in Electronics and Communication
