Aravinthan Ranganathan

Dedicated Technical Support Engineer with 9 years of experience in Network and user Support and troubleshooting. Critical thinker who addresses technical support issues quickly and consistently exceeds performance standards.

• Experience of developing, enhancing and supporting application systems
• Managing the Azure Active Directory for multiple clients
• Knowledge on device deployment, enrollment and management processes, levering Windows Auto Pilot and Microsoft Intune.
• Fix problemswith network servers.
• Install new hardware throughout organization.
• Experience in providing network support which may include trouble shooting on WAN/LAN, Wireless Solutions and VPN Configurations
• Experience in Azure Active Directory, AD, Windows Admin and IAM
• Replace outdated or nonfunctional hardware throughout organization.
• Resolve system securityissues.
• Hand on experience on firewalls( SonicWALL and Palo Alto)
• Troubleshoot software hardware and network issues.
• Used ticketing systems (ServiceNow, BMC Helix and Salesforce) to track and solve user issues.
• Be service-oriented and customer-focused and highly-organized
• Thrive under pressure
• Team Work

Bachelors in computer Science