Donald François

Be part of Guest Services Role while I am ensuring an exceptional guest experience by promptly addressing inquiries, resolving complaints, and handling special requests. Manage the daily operation of the from Desk and other guest services, including coordinating with departments like housekeeping, technical department and future cruises. As a key point of contact for guest issues, I analyze problems and implementing effective solutions to maintain high service levels.

I have strong customer service skills, excellent problem solving, leadership, and decision-making abilities and I am very good at working in team. I'm also good at selling, meaning I can also work as a Travel Agent as I already visited most part of the world working on a cruise and I like Real Estate selling properties.

Guest Services Officer - Princess Cruises - United States USA, Santa Clarita

(2025-09)

• Processing guest's payments using cash or credit cards
• Handling guest requests and complaints
• Providing information about the ship and services that we offer on-board

Crew Agent - Princess Cruises - United States USA, Santa Clarita

(2025-01 - 2025-08)

By assisting the Crew Members with their documentations, I have learned how to organize my paper work in order, check if the passports are up to date. I also gained knowledge about the appropriate visas to travel in different countries, and if the contracts are accurate according to agreement signed by both parties, if the medicals are still valid to cover the full contract. I become a knowledgeable person by assisting employees having the shore-passes from immigrations so that they can go off the ship.

USA immigration may probably provide I-95 to most of them and some occasion, they get denied. Canadian immigration was always come on-board talk to me and my manager about crew members.

• Documentation check, like passports, visas, contracts and medicals
• Assist them with rotation request, flights details and Seaman Book request
• While I am working on the vessel, I took Crew Members to USA and Canadian immigration while we are on-board the ship CBP in USA and CBSA in Canada

Receptionist - Bahía Príncipe Hotel & Resorts - Dominican Republic

(2016-11 - 2021-09)

I this role, I gained lots of knowledge about check-in and check-out procedure providing all the information about the Resorts and the amenities they have included with their reservation. By making dinner reservation I've learned that every customer has their own dinner time choices. Finally, by dealing financial transaction I have always been called to help my team members whenever they account with transaction issues.

• Handling check-in/check-out procedures
• Making dinner reservation upon request
• Dealing with complaints and financial transactions

University - Hotel Management & Hospitality - Universidad Abierta Para Adultos, UAPA (2014-09 - 2018-10)