Donald Koton

I am a business analyst with over 8 years of experience in developing and implementing digital solutions that improve efficiency, productivity, cost, revenue, and customer satisfaction. I have a strong background in ERP, data analytics, and ServiceNow administration, as well as multiple certifications in AI, innovation, and emerging technologies.

Currently, I work as a business analyst for customer experience at Rogers Communications, where I lead successful digital transformation projects, integrating digital initiatives with strategic planning, collaborating with cross-functional teams, and managing migration and merger projects. I am passionate about bridging the gap between business and technology, and I always aim to deliver value-added solutions that meet the needs and expectations of stakeholders. My goal is to leverage my skills and expertise to drive process improvement and innovation at Rogers Communications and beyond.

Results-driven Senior Business Analyst with over 8 years of proven expertise in Information Technology, Change Management and Business Analysis. Adept at bridging the gap between business needs and technical solutions, I have consistently led impactful digital transformation projects resulting in increased productivity and cost reduction. My educational background includes a Bachelor's degree in Management and Information Systems, complemented by a Certified Business Analysis Professional (CBAP) certification.

Bsc. Management and Information Systems

Certified Business Analyst