Ridma Chathurangani

Business Analyst with 7+ years of expertise delivering ERP implementations across 5 countries.

Transformed business needs into functional solutions that increased operational efficiency by 25%

while collaborating with cross-functional teams. Demonstrated success in process mapping, gap analysis, and data visualization with measurable impact on 13+ major projects. Consistently achieved

90%+ client satisfaction by delivering solutions that align with strategic business objectives.

KEY SKILLS

• Business Requirements Gathering & Documentation
• SDLC & Project Management Methodologies

•Process Modeling and Mapping (Current/Future)

• Cross-functional Team Collaboration
• Gap Analysis & Process Improvement
• JIRA, SharePoint & Teams
• Stakeholder Management & Workshop Facilitation
• System Testing & User Acceptance Testing
• Data Analysis & Visualization (Tableau/PowerBI)
• ERP/HRIS Systems Implementation & Integration
• Business Process Notation Techniques
• IFS ERP HCM Experience
• Critical Thinking & Analytical Problem Solving
• Continuous Improvement Methods & Processes

Douglas College - New Westminster, BC

Post-Baccalaureate Diploma in Computer & Information Systems, Major in Data Analytics (February 2024)

Middlesex University - London, England

BSc Hons Business Information System Management - First Class Honours, Gold Medalist