Donovan Bissett
Client-facing professional with 10+ years of experience building relationships, managing territories, and training teams
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About
Client-facing professional with 10+ years of experience building relationships, managing territories, and training teams across commercial real estate and retail environments. Known for operating independently, hitting targets consistently, and earning trust with clients and stakeholders. Strong communicator with a proven track record of translating complex information into clear, compelling conversations.
Now targeting B2B sales roles where relationship building and consultative selling drive results.
Experience
Senior Field Research & Client Relations at CoStar Group (2017-11 – 2025-11)
CoStar Group operates the world's largest commercial real estate database, serving brokers, property owners, and investors across North America through CoStar, LoopNet, and Apartments.com.
- Managed a territory of 9,500+ commercial properties across Southern Alberta — Calgary, Banff, Red Deer, Drumheller, and Lethbridge — operating independently with minimal oversight while consistently meeting weekly production targets.
- Served as the primary point of contact for property owners, managers, and brokers across the territory, building and maintaining ongoing client relationships to ensure data accuracy and satisfaction.
- Trained and onboarded hundreds of new Field Research team members on data collection standards, client communication protocols, and operational workflows.
- Managed client records and territory data through CoStar's internal CRM platforms including Media Manager, LoopNet, and Apartments.com databases.
- Collaborated with internal teams via Zoom and Microsoft Teams to coordinate territory coverage, escalate client issues, and contribute to process improvements.
Assistant Store Manager at Gap Inc. (2015-01 – 2017-11)
- Led daily store operations including floor management, customer sales, and team leadership in a high-traffic retail environment.
- Responsible for full-cycle hiring, onboarding, and training of new staff across all departments.
- Managed staff scheduling, performance coaching, and customer experience standards consistently.
- Stepped into store manager responsibilities as needed while maintaining sales targets.
- Consistently recognized for top performance in customer satisfaction and team development across a high-volume retail environment.
