Dora Zaina
I work as an Administrative Assistant
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About
I obtained my Bachelor’s degree in Social Sciences with a minor in Economics from the University of Ottawa.
Experience
Administrative Agent – CISSS de l’Outaouais (Present, 2023)
In this position, my responsibilities include:✓ Coordinating and planning administrative services, including correspondence
✓ Entering data into computer systems
✓ Maintaining document filing systems
✓ Scheduling and confirming appointments and meetings
✓ Welcoming clients and visitors
Assistant to Coordination and Administration – Centre Évangélique Nouvelle Alliance, Gatineau, Hull (2019–2022)
This role required a high level of reliability, integrity, and good judgment to carry out various administrative and financial activities, such as:✓ Proofreading and formatting correspondence with careful attention to language and style
✓ Creating tables related to operational reports
✓ Supporting the team leader in monitoring individual progress of youth
✓ Responding to inquiries via email and phone
✓ Filing and archiving documents
✓ Managing files to ensure quick and efficient retrieval of information
✓ Reading and analyzing documents and letters to determine their importance before forwarding them to the relevant staff
✓ Writing reports and collecting useful information
✓ Planning and organizing events, including logistics
Awareness Coordinator Assistant – Fondation John Kitungwa Amury (2017–2018)
My responsibilities included:✓ Proposing action schedules for field campaigns
✓ Collecting community needs information and reporting to the Committee
✓ Identifying new outreach opportunities
✓ Communicating foundation information to the public
Academic Projects (2019–2020)
✓ Conducting research for sociology courses, methodology, and social context✓ Collecting relevant information to prepare various academic projects and correspondence
Social Activity – Orphelinat Lueur d’Espoir (2021)
✓ Organizing visits✓ Welcoming visitors
✓ Ensuring smooth coordination of activities
✓ Recording donations received
✓ Writing reports for the orphanage coordinator
Cruise/Ekeau – Summer Job (2021) – Customer Advisor
✓ Operating a cash register and processing transactions✓ Greeting clients
✓ Addressing customer concerns
✓ Promoting tickets
Customer Service – Old Navy (2021–2022)
✓ Responding to customer inquiries✓ Greeting customers
✓ Cleaning fitting rooms
✓ Providing exemplary customer service at the checkout (assisting clients immediately, managing queues, folding merchandise, thanking clients, handing purchases to customers)
✓ Advising clients on available products and ensuring satisfaction
✓ Operating the cash register efficiently
✓ Communicating ongoing and upcoming promotions and events to maximize sales
Cashier – Couche-Tard (2022)
✓ Operating the cash register and processing customer transactions efficiently✓ Providing customer service at the checkout
✓ Preparing end-of-day reports
✓ Responding to phone inquiries
✓ Filing documents
Education
Bachelor’s Degree in Social Sciences with a Minor in Economics
University of Ottawa. Ottawa, Canada
