Dwayne Gonsalves

Mishandled Baggage Specialist Present

GTA dnata Mississauga, ON

Maintained daily customer service standards through effective communication and immediate resolution of issued and submitted variances, identify problems, and provide recommendations for service level improvement.
Monitored baggage off-load, trimmings, and assist passengers and crew with pick-up and issue resolution and completed required reports, maintain records, and arrange local delivery of delayed baggage.
Submitted written reports, and collaborate with other departments to improve service levels and also Complied with new procedures and regulations to ensure efficient operations.
Responded to passenger concerns, fill out incident forms, and promote a good working environment and Ensured completion of all baggage-related reports, maintain records, and uphold office protocol.

Grocery Clerk Mississauga, ON

Efficiently restocked shelves by ensuring products are well-organized and readily available for customers.
Conducted regular inventory checks, identify low stock items, and collaborate with higher management to ensure timely replenishment of the products.
Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner by responding to their inquiries, locate products, and offer recommendations.
Regularly monitored and rotated perishable items to minimize waste and ensure product freshness.

Tattletale Productions Mumbai, India

Developed 6+ Reckitt dashboards, adhering to brand guidelines, resulting in a 15% productivity increase in 2 months by creating web layouts, assets, and wireframes to optimize user experience.
Collaborated with stakeholders to create 20+ logos for internal dashboards, working closely with management.
Created video assets, social media posts, banners, flyers, posters, presentations, and mood boards for 5+ client brands, driving a 20% increase in company leads within 6 months.

Futuready Media Mumbai, India

Independently designed a modern ISKON website, increasing new customer acquisition by 18%. Enhanced visual appeal and user experience to drive brand growth
Developed 20+ wireframes, prototypes, assets, and landing pages for multiple projects, boosting company identity and reliability in 5 months.
Redesigned Econship's Android app with material UI, increasing sales by 22% in 2 months by Implementing customer-centric design for enhanced user experience.

Think Social Mumbai, India

Designed ads, banners, posters, short Videos for social media platforms such as Instagram, Facebook, Twitter and LinkedIn for Fingerlix & Cubishop that increased both brands sales by 8% within 2 months.
Created mood board of brand elements that was used for the overall branding on their social media pages and website for a brand called Reperio that increase brand identity online by 20%.
Developed banners and social media creatives for a gaming exhibition called India games expo. Ran many ad campaigns that increased the number of visitors for the event by 12%