Dwayne Gonsalves

A passionate Graphic & UI Designer with more than 2+ year experience in agency environments. Strong conceptual thinker, skilled in Figma, Adobe Creative Suite, and creating scalable designs with User-centric approaches that are adaptable to different platforms. Proficient in visual storytelling, typography, wireframes, storyboards, landing pages, prototypes along with digital and well as print graphics for social media platforms .

Mishandled Baggage Specialist Present

• Maintained daily customer service standards through effective communication and immediate resolution of issued and submitted variances, identify problems, and provide recommendations for service level improvement.
• Monitored baggage off-load, trimmings, and assist passengers and crew with pick-up and issue resolution and completed required reports, maintain records, and arrange local delivery of delayed baggage.
• Submitted written reports, and collaborate with other departments to improve service levels and also Complied with new procedures and regulations to ensure efficient operations.
• Responded to passenger concerns, fill out incident forms, and promote a good working environment and Ensured completion of all baggage-related reports, maintain records, and uphold office protocol.

Starsky Fine Food 04/2023-07/2023

• Efficiently restocked shelves by ensuring products are well-organized and readily available for customers. 
• Conducted regular inventory checks, identify low stock items, and collaborate with higher management to ensure timely replenishment of the products.
• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner by responding to their inquiries, locate products, and offer recommendations.
• Regularly monitored and rotated perishable items to minimize waste and ensure product freshness.

UX/UI Designer 05/2020 – 12/2021

• Developed 6+ Reckitt dashboards, adhering to brand guidelines, resulting in a 15% productivity increase in 2 months by creating web layouts, assets, and wireframes to optimize user experience.
• Collaborated with stakeholders to create 20+ logos for internal dashboards, working closely with management.
• Created video assets, social media posts, banners, flyers, posters, presentations, and mood boards for 5+ client brands, driving a 20% increase in company leads within 6 months.

Jr. UI Designer 04/2019 – 05/2020

• Independently designed a modern ISKON website, increasing new customer acquisition by 18%. Enhanced visual appeal and user experience to drive brand growth
• Developed 20+ wireframes, prototypes, assets, and landing pages for multiple projects, boosting company identity and reliability in 5 months.
• Redesigned Econship's Android app with material UI, increasing sales by 22% in 2 months by Implementing customer-centric design for enhanced user experience.

Sr. Graphic Designer 01/2018 – 01/2019

• Designed ads, banners, posters, short Videos for social media platforms such as Instagram, Facebook, Twitter and LinkedIn for Fingerlix & Cubishop that increased both brands sales by 8% within 2 months.
• Created mood board of brand elements that was used for the overall branding on their social media pages and website for a brand called Reperio that increase brand identity online by 20%.
• Developed banners and social media creatives for a gaming exhibition called India games expo. Ran many ad campaigns that increased the number of visitors for the event by 12%

Post Graduations in Web design and Development and Bachelors of Science in Information Technology