Eddie Ng

Analytical professional with a Bachelor of Mathematics from the University of Waterloo and more than 20 years of experience in client-facing problem solving, stakeholder communication, project delivery and technical support. Experienced in investigating complex issues, coordinating diverse stakeholders and translating findings into clear, practical recommendations. Currently pursuing the IAPP Artificial Intelligence Governance Professional (AIGP) certification and strengthening knowledge of responsible AI, AI lifecycle risk, governance controls and ethical decision-making.

Brings mature client judgment, disciplined documentation and a strong commitment to responsible, human-centered technology.

Freelance Project Consultant - Self-Employed

(2018)

• Manage multiple client assignments from requirements clarification through research, analysis, recommendations and follow-up while balancing competing priorities and deadlines.
• Engage clients, vendors and other stakeholders to clarify objectives, surface constraints, resolve issues and maintain alignment throughout delivery.
• Investigate operational problems using information from multiple sources, identify root causes and recommend practical improvements that balance business needs and implementation realities.
• Prepare clear reports, decision summaries and supporting documentation that enable clients to understand findings and take action.
• Build long-term client trust through clear communication, professional judgment, reliability and consistent follow-through.

Private Academic Tutor - Self-Employed

(2005)

• Deliver individualized and small-group instruction in mathematics and science, adapting complex material to different levels of knowledge and learning needs.
• Use regular assessments and performance evidence to identify root causes of misunderstanding, develop targeted interventions and monitor improvement.
• Manage scheduling, communication and progress records for a roster of more than 15 students while maintaining trusted relationships with students and parents.

IT Consultant - Xerox Corporation and Invensys

(1999 - 2004)

• Delivered enterprise IT consulting engagements involving project budgets, timelines, cross-functional teams and client expectations.
• Investigated application behaviour, troubleshot technical issues and developed recommendations to support effective resolution.
• Translated technical concepts and system constraints for non-technical stakeholders, helping align business requirements with practical technology solutions.
• Coordinated internal and external contributors, tracked delivery issues and maintained communication needed for successful project completion and client satisfaction.

Bachelor of Mathematics (Honours) - Mathematics - University of Waterloo