IT SUPPORT ANALYST
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Experienced Technical Support Analyst with a proven track record in both national and international companies, including Purdys, TransLink, Nespresso, Schneider Electric, and Fujitsu. Currently based in Canada, I am eager to continue advancing my career and contribute my expertise in providing exceptional professional services.
IT professional with over 10 years of experience providing Tier 1–3 technical support across hybrid environments in Spain and Canada. Strong background in Microsoft 365 administration, Active Directory, Azure AD (Entra ID), Exchange Online, SharePoint, Teams, and Intune, supporting infrastructures of up to 2,000+ users. Experienced in virtualization technologies including Hyper-V and VMware, endpoint management with Workspace ONE, and network/security solutions such as Meraki and Sophos.
Certified in Microsoft Azure Fundamentals and LPIC-1, with Microsoft 365 Administrator Associate in progress. Skilled in PowerShell scripting, automation with Power Platform (Power Automate, Power Apps), and implementing identity protection and security best practices. Recognized for translating business needs into technical solutions, working cross-functionally, and delivering reliable support in MSP and enterprise environments.
IT-related associate degrees with a strong foundation in systems administration, networking, and infrastructure management. Certified in Microsoft Azure Fundamentals, Microsoft 365 Administrator Associate and LPIC-1 (Linux Professional Institute). Completed additional training in PowerShell scripting and cloud technologies, supporting continuous professional development in Microsoft 365, Azure, and enterprise IT environments.
