Ellaine Dizon

Operations and financial services professional with 12+ years of experience supporting Canadian business processes at Manulife. Skilled in document review, quality assurance, compliance, risk assessment, case management, process improvement, and complex and time-sensitive requests. Strong background in working with Canadian advisor contracting and underwriting processes.

Contract Specialist - Manulife Business Processing Services - Canadian Distributor Services

(2023-06 - 2026-09)

• Review applications and underwriting evidence for completeness and accuracy.
• Analyze and summarize risk profiles and recommend appropriate underwriting decisions.
• Track outstanding requirements and manage cases through the underwriting process.
• Handle complex and time-sensitive requests, escalations, and issue resolution.
• Apply company policies, advisor agreements, licensing requirements, and regulatory guidelines.
• Identify process gaps and contribute to process improvement initiatives.

Contracting Administrator - Manulife Business Processing Services - Canadian Distributor Services

(2018-11 - 2023-06)

• Process complex advisor contracting requests and review application for completeness.
• Screen applications and determine whether requests should be processed, declined, or referred to Compliance.
• Review advisor profiles to ensure they meet company requirements and remain in good standing.
• Perform peer-to-peer quality checks to maintain accuracy and consistency.

Quality Analyst - Manulife Business Processing Services - Signator Investors Inc.

(2015-05 - 2018-11)

• Review financial and non-financial transactions for accuracy, completeness, and quality compliance.
• Identify processing errors and provide corrective feedback to associates.
• Conduct quality calibration, coaching, and training.
• Prepare monthly quality assessments and audit requirements
• Support process documentation and continuous improvement initiatives.

Business Process Associate - Manulife Business Processing Services - Signator Investors Inc.

(2014-04 - 2015-05)

• Process complex advisor maintenance requests and monitor changes.
• Verify request status with product companies.
• Handle inquiries and support business units with case resolution.
• Perform detailed case reviews to identify and prevent errors.
• Support projects and process improvement initiatives.

Bachelor of Arts - Foreign Service - New Era University, Quezon City, Philippines (2013)