Ellaine Dizon
Contract Specialist
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About
Operations and financial services professional with 12+ years of experience supporting Canadian business processes at Manulife. Skilled in document review, quality assurance, compliance, risk assessment, case management, process improvement, and complex and time-sensitive requests. Strong background in working with Canadian advisor contracting and underwriting processes.
Experience
Contract Specialist - Manulife Business Processing Services - Canadian Distributor Services
(2023-06 - 2026-09)
- Review applications and underwriting evidence for completeness and accuracy.
- Analyze and summarize risk profiles and recommend appropriate underwriting decisions.
- Track outstanding requirements and manage cases through the underwriting process.
- Handle complex and time-sensitive requests, escalations, and issue resolution.
- Apply company policies, advisor agreements, licensing requirements, and regulatory guidelines.
- Identify process gaps and contribute to process improvement initiatives.
Contracting Administrator - Manulife Business Processing Services - Canadian Distributor Services
(2018-11 - 2023-06)
- Process complex advisor contracting requests and review application for completeness.
- Screen applications and determine whether requests should be processed, declined, or referred to Compliance.
- Review advisor profiles to ensure they meet company requirements and remain in good standing.
- Perform peer-to-peer quality checks to maintain accuracy and consistency.
Quality Analyst - Manulife Business Processing Services - Signator Investors Inc.
(2015-05 - 2018-11)
- Review financial and non-financial transactions for accuracy, completeness, and quality compliance.
- Identify processing errors and provide corrective feedback to associates.
- Conduct quality calibration, coaching, and training.
- Prepare monthly quality assessments and audit requirements
- Support process documentation and continuous improvement initiatives.
Business Process Associate - Manulife Business Processing Services - Signator Investors Inc.
(2014-04 - 2015-05)
- Process complex advisor maintenance requests and monitor changes.
- Verify request status with product companies.
- Handle inquiries and support business units with case resolution.
- Perform detailed case reviews to identify and prevent errors.
- Support projects and process improvement initiatives.
Education
Bachelor of Arts - Foreign Service - New Era University, Quezon City, Philippines (2013)
