Emilie Verschuere

Dedicated customer service professional with more than 15 years of experience in food service, retail, and customer-facing environments. Proven ability to deliver exceptional customer experiences, maintain operational efficiency, and contribute to high-performing teams. Recognized for strong communication skills, reliability, problem-solving abilities, and commitment to customer satisfaction. Skilled at working efficiently in a fast-paced environment and safely completing laborious tasks.

Barista - Starbucks Coffee Canada Inc.

(2019-03 - 2026-04)

• Contributed to a 10% increase in customer satisfaction scores over a six-month period through consistent service excellence.
• Maintained accurate order preparation and fulfillment while meeting established service-time standards.
• Operated POS systems efficiently and accurately processed customer transactions.
• Conducted regular lobby checks, engaged with customers, maintained cleanliness, and restocked merchandise.
• Replenished supplies and maintained organization of beverage preparation and service stations.

Deli Clerk - The Grocery People (TGP)

(2014-07 - 2018-02)

• Prepared sandwiches, salads, pizzas, and other deli products while adhering to food safety and sanitation standards.
• Sliced and served deli meats, assisted customers with product inquiries, and provided exceptional service.
• Processed special orders accurately and ensured customer satisfaction with completed products.
• Monitored and maintained deli inventory levels throughout shifts.
• Maintained a safe, clean, and organized work environment.
• Safely and effectively utilized tools (industrial kitchen equipment)

Bakery Clerk - Sobeys & IGA

(2007-05 - 2014-06)

• Delivered exceptional customer service and assisted customers with bakery product selections.
• Prepared and completed custom cake orders, including decorating and pickup coordination.
• Ensured bakery products were fresh, properly stored, and presented according to quality standards.
• Maintained safe storage practices for products and ingredients.
• Cleaned and sanitized bakery workspaces, equipment, and freezer units.

Job Readiness Program - NorQuest College, Edmonton, AB (2007 - 2007)

High School Diploma - W.P. Wagner High School, Edmonton, AB