Rayleigh K.

Reliable, detail-oriented and customer-focused professional with experience in fast-paced retail and service environments. Skilled in delivering welcoming client experiences, maintaining organized and visually appealing spaces, processing and organizing products, and supporting efficient day-to-day operations. Known for strong product and information memorization, teamwork, professionalism, and a strong sense of visual pride.

Passionate about creating positive customer experiences and contributing to a clean, organized and engaging retail environment.

BARISTA - Starbucks Canada - Barrie, ON

(2021-08)

• Deliver warm, personalized customer service in a fast-paced, high-volume environment while maintaining a professional and welcoming atmosphere.
• Build positive customer relationships by listening to individual needs and providing efficient, attentive service.
• Process customer transactions accurately using POS systems while handling cash responsibly.
• Maintain clean, organized and visually appealing work areas throughout the day, demonstrating strong attention to presentation and detail.
• Receive, sort, organize and put away incoming supplies and products to support smooth daily operations and efficient replenishment.
• Monitor product and supply levels and restock items as needed to maintain an organized and fully prepared work environment.
• Work collaboratively with team members to prioritize tasks, maintain operational efficiency and provide consistent customer service during busy periods.
• Follow established procedures and quality standards while maintaining accuracy and attention to detail.
• Quickly memorize product information, procedures and menu items in order to confidently answer customer questions and provide efficient service.

GAME MASTER - Escape Room Barrie - Barrie, ON

(2024-03 - 2024-09)

• Created engaging, personalized guest experiences through friendly communication, attentive service and a strong understanding of customer needs.
• Memorized multiple game scenarios, puzzles and procedures to confidently guide guests and efficiently reset rooms between sessions.
• Maintained clean, organized and presentation-ready spaces, demonstrating strong visual attention to detail and pride in the customer environment.
• Managed opening and closing procedures independently while ensuring the space was secure, organized and ready for guests.
• Handled cash and processed transactions accurately and responsibly.
• Adapted communication and problem-solving approaches to different personalities and customer needs.
• Worked independently while maintaining high standards for organization, guest experience and daily operations.

VOLUNTEER ASSISTANT - BDO Canada - Barrie, ON

(2021 - 2021)

• Assisted trustees and insolvency advisors with administrative and organizational tasks.
• Sorted documents and mail accurately and efficiently.
• Prepared outgoing mail and assisted with written materials and document preparation.
• Maintained attention to detail while handling confidential business documentation.

Diploma - Arts and Digital Media - GEORGIAN COLLEGE (2024-09 - 2026-04)

Ontario Secondary School Diploma - BEAR CREEK SECONDARY SCHOOL (2016-09 - 2020-06)