Emily Jacques

I’m a customer success and client engagement professional with a passion for creating seamless, meaningful experiences. My background spans education, hospitality, immigration, and content creation, giving me a unique ability to connect with diverse clients and tailor solutions to their needs.

With experience in career coaching, education, account management, and content strategy, I thrive in roles that blend problem-solving, communication, and creativity. Whether it’s guiding clients through complex processes, developing engaging resources, or optimizing workflows, I love finding ways to make things more effective and impactful.

I have a diverse background in customer success, account management, and career coaching, with experience spanning immigration, hospitality, education, and content creation. Most recently, I worked at an immigration law firm, where I managed client relationships, coached newcomers on job searching, and created engaging content, including newsletters and visual assets using Beehiiv and Canva.

Before transitioning into customer success and content creation, I worked as a teacher and preschool educator for several years. This experience honed my ability to develop great organization skills, problem solving, adapt to different learning styles, and build strong relationships, skills that I continue to apply in every role I take on.

Prior to all this, I have years of experience in customer-facing roles. This was the foundation of who I am as a worker today as I learned conflict management, communication skills, patience, critical thinking skills, and much more…

I hold a degree in Early Childhood and Elementary Education, which has given me a strong foundation in communication, adaptability, and instructional design.