Emma Keates

I am a dedicated, outgoing individual, seeking part-time employment as I am currently pursuing a bachelor's degree in Rhetoric, Writing, and Communications at the University of Winnipeg. I have 5 years of experience in customer service, sales, operations management as well as team management. Throughout these years, I have gained important knowledge and experience of providing outstanding customer service, task delegation, and interpersonal conflict resolution.

Customer Service Representative - Staples Canada

(2022-01 - 2024-12)

• Overseeing and completing multitudes of transactions on POS systems and other software.
• Assisted customers in locating items and providing knowledge on a wide array of products and services.
• Supported team members in achieving daily sales goals and quotas.
• Handled customer inquiries and resolved issues in a professional and efficient manner.

Team Leader - Style Encore

(2024-01 - 2025-12)

• Processed sales, returns, and exchanges using POS systems with accuracy.
• Organized and restocked merchandise to maintain appealing visual displays to attract sales.
• Ensured fitting rooms and sales floor were clean, organized, and welcoming.
• Assisted in buying, pricing, and sorting gently used clothing according to brand, condition, and store guidelines.

Member Service Representative - Planet Fitness

(2025-01 - 2025-12)

• Checked members in, managed new sign-ups, cancellations, and other account or billing inquiries.
• Maintained sanitization throughout the facility, including locker rooms and workout areas.
• Regularly inspected equipment, locker rooms, and tanning booths to ensure they are meeting company hygiene and organizational standards.
• Assisted in enforcing gym policies and procedures to promote a safe and respectful atmosphere for all members.

Assistant Manager - Best West Pet Foods

(2025-01)

• Managed store alone, including closing and opening.
• Brought in, cared for, and adopted out several different kinds of animals
• Completed several company-mandated education courses pertaining to animals and pet care.
• Special ordering stock for customers, ensuring customer satisfaction with all products.

High School Diploma - River East Collegiate (2018-01 - 2022-12)

BAH - Rhetoric & Communications - University of Winnipeg (2023-01)