Enoshiogbe Godfrey
Technical Customer Support Specialist
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About
Detail-oriented Technical Customer Support Specialist with a strong background in customer service, troubleshooting, and client relationship management. Holds a Bachelor's degree in IT Security with hands-on experience in resolving technical issues, supporting end-users, and delivering excellent customer experiences. Proven ability to communicate complex technical concepts clearly and efficiently while maintaining high customer satisfaction.
Experience
Customer Support / Client Relations Officer - Billionaires Realtor - Lagos, Nigeria
(2022-01)
- Provided frontline support to clients, resolving inquiries and issues promptly
- Managed customer communications via phone, email, and in-person interactions
- Assisted clients with documentation, ensuring accuracy and compliance
- Handled client complaints professionally, improving overall satisfaction
- Coordinated with internal teams to resolve service-related issues
- Maintained detailed records of customer interactions and transactions
Email Marketing Specialist - STUDIO PRESS
(2015-01 - 2019-12)
- Managed email campaigns and responded to customer inquiries and feedback
- Troubleshot email delivery and user engagement issues
- Analyzed customer responses to improve communication strategies
- Maintained customer databases and ensured data accuracy
Head of Technical - Rhema Campus Fellowship
- Maintained and repaired technical equipment including generators, audio systems, and vehicles
- Managed sound systems and technical operations during events
- Diagnosed and resolved technical faults under time pressure
Education
Bachelor of Science (BSc) - IT Security (2019-12)
