Syed Abdul Wahid

Skilled IT professional with hands-on experience fixing issues on computers, mobile devices, and other equipment for end users. Well-versed in usability and security best practices. Works confidently, both independently and in a team, to diagnose and resolve technical problems.

Technical / Customer Support Specialist - Concentrix

(2025-06 - 2026-06)

• Supported end users by troubleshooting issues within the Intuit QuickBooks accounting application.
• Resolved customer problems by diagnosing both hardware and software issues.
• Worked with teammates to solve complex technical issues, improving service delivery and the overall customer experience.
• Recorded troubleshooting steps for future reference, helping the team share knowledge and streamline support.
• Kept up to date on product features and service updates.
• Partnered with other support tiers to resolve escalated customer issues effectively.
• Created documentation for system configurations and process workflows in Salesforce.

Junior DevOps Engineer - Torry Harris Integrated Solutions

(2022-01 - 2023-06)

• Deployed applications using automated Ansible scripts to keep the release process smooth and efficient.
• Automated deployment tasks using configuration management tools.
• Monitored system performance to keep systems reliable and highly available.
• Used Kibana to monitor and log application data, improving troubleshooting and performance analysis.
• Applied Elasticsearch and Logstash to enable fast, effective search across application data.
• Worked with development teams to improve application stability and performance.
• Upheld the organization's cloud security policies in line with industry standards.

Postgraduate Certificate - Cloud Operations - York University