Senior Service Delivery Manager
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Senior IT Service Delivery leader with over 15 years of experience managing enterprise-scale operations across financial services, consumer goods, and life sciences industries. I specialize in leading distributed support teams, strengthening service governance, and aligning delivery performance with business outcomes.
Throughout my career, I have driven SLA excellence, managed executive stakeholder relationships, and led continuous service improvement initiatives in complex, multi-region environments. I am passionate about building high-performing teams, fostering accountability, and delivering technology services that create measurable impact.
Currently based in Edmonton and open to relocation across Canada.
