Eric Antony

Transitioning to a career in IT. Completed Google IT Support Certificate. Passionate about troubleshooting Hardware and Software, Networking, Operating System, and Security. 6+ years of work experience in Customer Service.

• 6+ years of experience providing high-quality customer support to help people solve their issues
• Highly skilled in assisting, troubleshooting, and decision-making of client’s current and future insurance needs via PMS software
• Demonstrated strong work ethic by conducting periodical Heat Stress, Humidex, and noise control inspections across the 280,000 Sq. Feet plant for over 3 years, improving production efficiency by 60%
• Excellent communication skills demonstrated through conducting 650+ phone calls per week to potential clients, making 20+ presentations a month to gross over $7,500+ ALP, exceeding the KPIs by 30% for 6 months
• Also completed multiple projects worth over $5 million+ with manufacturing software products such as AutoCAD and SolidWorks, and Office 365 products such as Word, PowerPoint, and Excel

• Configure device operating systems including Windows and Linux, while configuring disk partitions and file systems
• Troubleshoot and problem-solve core service and support challenges while applying best practices for documentation, change management, and scripting
• Support basic IT infrastructure and networking, including DNS and DHCP, applying standard protocols with TCP/IP communications
• Configure and support PC and IoT device hardware
• Manage an organization’s computers and users using Directory Services, Active Directory, and Open LDAP
• Develop a complete understanding of the Agile project management lifecycle, key techniques and deliverables