Preeti Kaamra

Currently i am working a tech support advisor at kelly connect

WORK EXPERIENCE

• Identifying and resolving software issues on Mac, iPhone, iPad, Apple Watch, Apple TV, and other Apple products.
• Conducted routine system backups and upgrades, significantly improving system reliability and data security.
• Played a crucial role in diagnosing system faults and errors, leading to a marked reduction in downtime.
• Lead the implementation, testing, and integration of new IT applications, ensuring seamless adoption and system compatibility.

• Provided high-level customer service by effectively addressing inquiries and resolving technical issues, enhancing customer satisfaction.
• Assisted in the installation of system updates and performed regular data backups and maintenance checks, ensuring optimal system performance.

• Analyzed healthcare data to optimize IT operations, significantly improving system functionality and efficiency.
• Undertook regular reviews of the Application Landscape, proposing actionable recommendations that were instrumental in shaping the organization’s IT strategy.

• Prepared daily, weekly, and monthly productivity and MIS reports and maintained a dashboard via Tableau.
• Managed a 15-member cross-functional (product, sales, support) team and coordinated with six Regional Managers toward the successful implementation of the new process.
• Ensuring that KRA’s and KPIs are achieved.

PGDM - Information Technology Business Analysis-Operations

May 2021 – Aug 2022