General Manager at Cineplex Entertainment Ltd. (2003-2025)
- All job responsibilities of a General Manager
- Prepared and presented PowerPoint presentations during manager's convention
- Designated to train all regional General Managers on new reporting procedures for arcade revenue systems
- Helped Regional Manager of Operations on several occasions to prepare presentations for regional General Manager's meetings
- Trained new General Managers and all levels of management in Rothesay, Truro, Charlottetown and Summerside in all aspects of operations while continuing to manage my own location remotely
- Trained management in projection in Rothesay, Truro, Charlottetown, Summerside and Trinity Drive
- Managed 3 theatre locations in the absence of a General Manager in Charlottetown, Summerside and my location in Miramichi
- Completed over 150 training modules/seminars including Situational Leadership 2, Growing Trust, Succession Planning, Optimal Motivation, Business Productivity, Discipline Training, Investigation Training and Leading Through Change along with annual Code of Ethics training
- Plan, evaluate and monitor operations, merchandise, and financial areas within multiple departments to maximize sales and profitability through the efficient execution of Company programs and the maintenance of Company Standards
- Interview, recruit, train and coach venue management, and proactively plan for succession
- Understand and implement appropriate disciplinary action for performance and behavioral management
- Manage sales, staffing and operational budgets and plan to ensure profitability
- Manage the inventory and shrinkage of all departments
- Won the Guest Satisfaction Award for Atlantic in 2014 and 2017
Assistant Manager at Wal-Mart Canada Inc (2002-01 – 2003-12)
- Recruit staffing needs for seasonal help
- Direct compliance of associates with established company policies, procedures and standards such as safekeeping of company funds and property, personnel and grievance practices
- Inspect premises of assigned areas within the store to ensure that adequate security exists and that physical facilities comply with safety and environmental codes and ordinances
- Review operational records and reports for the store manager to project sales and to determine store profitability
- Co-ordinate sales and promotional activities for the store manager
- Negotiate with local vendors to enter into contracts for merchandise and determine amounts needed for my assigned areas
- Teach others how to do a task by demonstrating and explaining how to do it and then observed the person performing the task
- Communicate and respond to the customer's request for information and /or service
- Move around the store to assess the overall presentation of merchandise and appearance of the store noting deficiencies for corrective action
- Is responsible for the overall direction, co-ordination, and evaluation of several departments as well as the overall success of the store in the store manager's absence
- Supervise up to 150 associates in a day
- Play an active roll in support of community involvement
- Other responsibilities are scheduling, interviewing, hiring and training associates. Planning, assigning and directing work. Addressing complaints and resolving problems
- Completed 3 management training seminars, Leadership Foundations, Supervisory Skills and Management Development 1 & 2
Assistant Manager at Wal-Mart Canada Inc (2000-01 – 2002-12)
- Same duties as above
- Supervised up to 175 associates in a day
- Created 30/60/90-day merchandising plans
Support Manager/Manager Trainee at Wal-Mart Canada Inc. (1999-01 – 2000-12)
- Help train new associates alongside the management team
- Ensure proper placement of all fixtures and merchandise during store setup
- Supervised a staff of 8 to 12 associates on the overnight crew
- Completed a 17-week manager training program
- Provide excellent customer service by maintaining 100% instock and zero pricing errors
- Answering customer calls promptly and meeting customer's needs by assisting them whenever possible
- Maintaining departmental operational and merchandising standards daily
