Eric Desgagne

Professional with many years of experience in the customer service sector. I love the shipping field, especially its logistics. I am meticulous and learn very quickly. I take pride in ensuring that work is always done well.

Logistics and Shipping Manager - Boisaction - Plessisville

(2025-06)

Permanent employment

Production Operator - E.I.Dupont Canada - Thetford-Mines

(2022-12 - 2025-05)

Permanent employment

• Performed quality checks on products during production and finished products, setting aside items with defects.
• Quickly analyzed and resolved problems encountered on the production line by applying appropriate procedures.
• Wore the personal protective equipment required for each task.
• Supplied the production line with raw materials, configured the machine, and started the production cycle.
• Strictly followed the company's internal procedures and applied production best practices.
• Cleaned the workstation and maintained equipment and tools in accordance with safety rules.

Owner / Cook - Traiteur Ma Belle Ange inc - Thetford-Mines

(2015-08 - 2022-09)

Self-employed

• Developed partnerships with local producers to encourage the use of regional ingredients.
• Created and implemented varied menus for different types of events.
• Supervised ingredient preparation, plating, and coordination of cooking.
• Supported the team during peak hours and reported staffing needs to management.
• Controlled food costs by minimizing waste and optimizing ingredient use.
• Managed inventory and sourced fresh products from local suppliers.
• Prepared and presented dishes for special events, such as weddings and receptions.
• Placed purchase orders with suppliers.

Sales Representative - Solarcan portes et fenêtres - Montréal

(2011-09 - 2013-04)

Permanent employment

• Achieved the targets set by sales management.
• Received training on the company's products and services to improve sales performance.
• Advised customers on product distribution, shelf placement, and promotions.
• Followed up with existing customers and built customer loyalty to maximize revenue.
• Analyzed customer needs and proposed solutions suited to their expectations.
• Prospected for and developed new customers in a defined geographic area.

Shipping, Receiving and Transportation Director - Poly Expert - Laval

(2008-06 - 2011-08)

Permanent employment

• Managed teams.
• Led and motivated teams to achieve a high level of collective performance.
• Managed work schedules.
• Managed an annual budget, optimized costs, and controlled expenses.
• Negotiated contracts with customers and managed supplier relationships.
• Implemented strategic action plans and projects in the field.

Financial Director Training: Sales / Finance - Centre de Formation Automobile du Québec (2024-04)