Erika Ashton

Managed ongoing client relationships and acted as a primary point of contact for questions, concerns, and service requests. Responded to issues promptly and professionally while working toward practical solutions. Coordinated multiple requests and priorities while maintaining accurate client records.

Account Manager - InsightxMedia - Ontario, Remote

• Managed ongoing client relationships and acted as a primary point of contact for questions, concerns, and service requests.
• Responded to issues promptly and professionally while working toward practical solutions.
• Coordinated multiple requests and priorities while maintaining accurate client records.
• Documented communications, follow-ups, and outstanding issues using CRM systems.
• Maintained consistent follow-up to ensure concerns were addressed and resolved.
• Communicated professionally with clients through telephone, email, and digital platforms.
• Handled complaints and challenging situations with patience and professionalism

Customer Service Representative - Ontario Energy Rebates - Ontario

• Assisted customers with questions, concerns, and service-related requests in a high-volume environment.
• Assessed customer needs and provided appropriate information or escalated issues when required.
• Maintained accurate records and documented customer interactions.
• Followed established procedures while ensuring customers received clear and professional assistance.
• Developed strong communication, problem-solving, and conflict-resolution skills.

Receptionist - Chrysler - Ontario

• Provided professional front-desk service to customers, visitors, and staff.
• Managed incoming calls, directed inquiries, and assisted customers with their needs.
• Supported daily administrative operations, scheduling, records, and office organization.
• Communicated with customers and service personnel to ensure information was delivered accurately.
• Maintained an organized and welcoming environment.
• Managed multiple responsibilities while maintaining a professional standard of service.

Caregiver / Support Professional - Home Instead - Ontario

• Provided reliable day-to-day support while maintaining safe, clean, and organized living environments.
• Managed household routines, schedules, and daily responsibilities independently.
• Responded calmly and appropriately to changing situations and unexpected concerns.
• Demonstrated discretion, patience, reliability, and strong attention to detail.
• Built trusting relationships through consistent and professional communication.

One-Year Program - Heating, Refrigeration & Air Conditioning Techniques - Mohawk College (2027-01)

Pre-Service Firefighter Program - Seneca