PROFESSIONAL PROFILE
- Knowledge and training on land acknowledgment and Indigenous Canadians workshop
- Knowledge of Indigenous Canadians Welcome New Canadians
- Knowledge of Gender Equality and Manitoba Human Right
- Highly organized Customer Service Officer/ Office Administrator with exclusive year of experience in office administration. Self-motivated with strong analytical skills.
- Excellent communication and organization skills; able to perform general administrative functions with speed and accuracy; administers general reception functions including typing, printing and manages electronic document database.
- Excellent computer skills or technology knowledge; high accuracy percentage with proficient Microsoft Office suite ability (Microsoft Excel knowledge).
- Great customer services skills and trade experience; dealing tactfully with customers visitors and employees.
- Strong interpersonal and time management skills. Able to prioritize workload, meet deadlines and multi-task, thereby meeting the company’s goals and objectives.
- Able to work independently, and have a proven track of team player with other department members in organizations.
SKILLS AND COMPETENCES
Communication/Customer Services Skills
- Answering multi-line phones, routed telephone calls, efficient client service and customer focus, to establish and maintain effective relationships with customers.
- Handling incoming internal and external customer inquiries
- Managing and reconciling customer’s account.
- Excellent written communication skills by preparing high quality, accurate reports.
- Treating each user with dignity, courtesy, and respect as the most important person on the planet
- Providing real-time scheduling support; maintaining project awareness in order to keep Project Manager and others informed about the status and potential of projects.
- Delivering exceptional customer services.
Administrative and Organization Skills
- Performing administrative/paperwork functions such as filing, mailing, and compiling expense reports, photocopying and scanning documents.
- Managing accounts payables and receivables; managing expenses by processing employee timesheets; and performing monthly bank reconciliations.
- Data entry of analysis results in the Microsoft Excel spreadsheet and finally in the company’s database.
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- Performing accurate computer data input and record keeping; implement an electronic filing system to improve document flow and management.
- Preparing and participating in all meetings with the project team, and consultants; taking detailed minutes of meetings and distributes in a timely manner.
- Organizing appointments with customers and sub-contractors by sending emails, letters and faxes; have discretion in keeping confidential information.
- Managing safety supplies and office stationery (inventory) by restocking supplies and creating purchase orders (PO’s) to maintain adequate stock levels.
- Handling packages and couriers, binding of documents, and handout packages.
- Working with the company’s incoming correspondence and performing proofreading of documentation.
Analytical Skills
- Providing quality assurance checks. Monitoring project plans and project schedules.
- Arranging maintenance and repair of office equipment with dealers, this assists against an abrupt stop of projects, coordinating deficiencies in a timely manner.
- Working with the project manager in budget forecasting and risk analysis of projects. • Coaching new employees on administrative procedures, mentoring on company policies.
WORK EXPERIENCE
•
Help Desk /Admin Jan 2023- July2023Western Canada lottery Corp. Winnipeg, Manitoba •
Transcriptionist (Volunteer) March 2022 till Date Church of the rock Online •
Customer service/Administrative Assistance Sept 2019 – Dec 2021 Pinnacle oil and gas Lagos, Nigeria •
Relationship Management Officer /Customer Services Aug 2016 – Aug 2019Pernod Ricard Nigeria
Lagos, Nigeria.
