Eugenique Williams

Professional with 5+ years of experience in insurance, trust and banking environments. Skilled in client servicing, account administration and ensuring AML/KYC compliance. Experienced with client onboarding, managing documents and high-volume workflows while maintaining accurate records, collaborating across teams and delivering timely operational support.

Client Success Specialist at Aon (2024-01 – Present)

• Manage insurance-related service requests for 150+ client accounts, ensuring timely resolution
• Maintain accurate client records and documentation while ensuring compliance with internal controls and operational standards
• Collaborate with internal and external stakeholders to resolve account issues and support client service delivery

Trust Fiduciary Associate Analyst at CitiTrust (Bahamas) Ltd. (2021-01 – 2022-12)

• Supported account administration and ongoing maintenance for high-net worth client accounts
• Reviewed AML/KYC documentation to ensure regulatory compliance of client records
• Coordinated with cross-functional teams to resolve account issues and support day-to-day operational activities

Consultant at Inter-American Development Bank (2020-01 – 2020-12)

• Deliver presentations to provide updates on project activities and deliverables
• Developed workflow documentation and process maps to improve business processes and operational efficiency
• Analyzed financial data and prepared reports to support investment strategies

Data and Document Processor at Accounting Outsource Services Ltd. (2017-01 – 2018-12)

• Processed high-volume financial documentation while maintaining accuracy and data integrity
• Supported User Acceptance Testing for new in-house software implementation and process improvements
• Created user guides and documentation to support user adoption of new system and knowledge sharing

Master of Science in Business Management in Information Systems Strategy & Governance – Edinburgh Napier University (2020-01 – 2022-12)

Accounting Diploma in Accounting – Seneca College (2022-01 – 2024-12)