Harleen Virk

Detail-oriented and customer-focused professional with experience in administrative support, customer service, scheduling, documentation review, and client relationship management. Skilled at managing multiple priorities in fast-paced environments while maintaining a high level of accuracy and professionalism. Proficient in Microsoft Office Suite, data entry, appointment coordination, and handling confidential information.

Strong communicator with excellent organizational and time management skills who works effectively both independently and as part of a team.

Client Care Representative at Laserbody MD Medical Clinic (2024-11 – 2025-05)

• Scheduled appointments for new and returning clients, ensuring an efficient and positive client experience.
• Delivered exceptional customer service, building strong client relationships and supporting client retention.
• Exceeded monthly sales and booking targets through personalized service and treatment recommendations.
• Educated clients on clinic services and addressed inquiries with confidence and professionalism.
• Maintained confidential client records, verified information, and ensured administrative accuracy.
• Processed payments, balanced daily transactions, and complied with clinic policies and procedures.
• Demonstrated strong attention to detail, organization, and communication in a fast-paced environment.

Administrative Assistant at Aikam Insurance & Investment Inc. (2021-07 – 2022-04)

• Managed inbound and outbound client communications with professionalism and confidentiality.
• Performed high-volume data entry while maintaining accuracy and attention to detail.
• Scheduled appointments, meetings, and conferences for brokers and business partners.
• Reviewed advisor applications and coordinated required documentation for processing.
• Maintained electronic and paper filing systems, including document scanning and record management.
• Supported brokers with daily administrative tasks, ensuring efficient office operations.
• Managed multiple priorities while meeting deadlines in a fast-paced environment.

Style Advisor at Aritzia (2023-04 – 2023-10)

• Built strong client relationships through personalized styling and exceptional customer service.
• Consistently exceeded individual and store sales targets by recommending tailored products and solutions.
• Provided expert guidance on fashion trends, designers, and merchandise to enhance the customer experience.
• Leveraged networking and social media to build clientele and drive repeat business.
• Processed transactions, maintained accurate customer records, and handled confidential information professionally.
• Thrived in a fast-paced environment while managing multiple priorities and delivering exceptional service.

Sales Associate at Honey (2022-06 – 2022-02)

• Consistently exceeded individual and store sales goals through consultative selling and personalized product recommendations.
• Built strong client relationships through exceptional customer service, proactive communication, and personalized styling.
• Resolved customer concerns and promoted new products and services to drive repeat business.
• Managed client correspondence, scheduled follow-ups, and maintained accurate customer records.
• Contributed to overall store profitability by delivering a high-quality customer experience.

Bachelor of Arts in Criminal Justice – Toronto Metropolitan University (2021-09 – 2025-04)