Farhan Khan

I am writing to express my interest in opportunities that align with my background in operational support and customer service. With over 17 years of experience supporting high-volume, deadline-driven environments, I bring a strong commitment to accuracy, reliability, and client-focused service. Throughout my career, I have consistently supported complex workflows while meeting strict SLA requirements and maintaining clear communication with clients, vendors, and internal partners.

SENIOR ASSIGNMENT TEAM REPRESENTATIVE RPS Real Property Solutions | Toronto, ON APRIL 2009-FEBRUARY 2025

• Managed a high volume of national appraisal assignments using Salesforce, ensuring timely vendor assignment in line with strict SLA requirements. • Consistently completed assignment tasks within one hour and conducted proactive follow-ups on approximately 80% of files. • Maintained compliance with lender and broker service standards, including 4 hour and 48–72-hour follow-up timelines. • Negotiated fees and delivery timelines with appraisal partners and ensured service quality through regular communication. • Handled escalated files and high call volumes while maintaining professional and solution-focused communication.

QUOTE TEAM REPRESENTATIVE Centract Settlement Services | Toronto, ON SEPTEMBER 2006 – APRIL 2009

• Assigned appraisal orders accurately at a rate of 30–40 per hour while meeting daily volume targets. • Conducted daily quality checks and managed order assignments using vendor management systems and Salesforce tools. Consistently exceeded productivity targets. • Delivered timely reports updated across all communication channels to banks and Centract settlement services systems, supporting transparency and accountability. • Exceeded daily targets of 25-50 orders consistently.

I attended post secondary school and education. I have a GED diploma.

BACHELOR OF ARTS, Life Sciences (Biology) University of Toronto 1998-2002

HIGH SCHOOL DIPLOMA, (GED) WOBURN COLLEGIATE 1994-1998