Malka Khan

I am a detail-oriented professional with experience in customer operations, procurement, and accounts management across the technology and supply chain sectors. Skilled at coordinating across departments, resolving passenger and client inquiries, and adapting quickly to new systems and workflows. I bring strong cross-cultural communication abilities and a proven approach to process improvement in fast-paced, team-driven environments.

Customer Care Specialist at Air Fairness (2025-02 – Present)

• Manage passenger inquiries and compensation claims related to flight disruptions, delays, and cancellations.
• Coordinate with airline partners to verify eligibility, process claims, and resolve escalated cases.
• Document and track case outcomes to support quality assurance and continuous process improvement.
• Contribute to the development of internal workflows and knowledge base.

Procurement and Accounts Intern at ABT Group (2022-05 – 2022-08)

Coordinated between accounts and procurement departments to verify purchase orders, invoices, and vendor documentation. Performed invoice verification and accounts reconciliation.

• Coordinated between accounts and procurement departments to verify purchase orders, invoices, and vendor documentation.
• Performed invoice verification and accounts reconciliation using SAP transaction codes.
• Supported sourcing and procurement workflows within the supply chain department.
• Gained cross-functional exposure to end-to-end procurement and financial operations.

Bachelor of Arts in Sociocultural Anthropology – Western University (2024)