Fi B

Reliable and organized Office Clerk and Receptionist with extensive experience in customer service, administrative support, dispatching, and office operations. Known for professionalism, accuracy, and strong communication skills. Quick learner who adapts fast to new systems and maintains a calm, friendly approach with clients and staff. Ready to contribute immediately in a Concord or Vaughan office environment.

Customer Support / Office Administration - Protein Chefs - Toronto, ON

(2020-10 - 2026)

• Managed daily office operations including scheduling, filing, and handling correspondence.
• Maintained accurate customer records, processed orders, and updated databases.
• Assisted in preparing reports, presentations, and documentation.
• Supported onboarding by preparing documentation, conducting orientations, and organizing access to office resources.

Dispatcher / Customer Service Representative - AMS - Toronto, ON

(2016-10 - 2020-08)

• Received and handled calls from customers locked out of vehicles, homes, and businesses.
• Collected required information and dispatched locksmiths efficiently.
• Took orders for new lock installations for residential and commercial clients.
• Verified customer locations using Google Maps to ensure accurate dispatching.

Administration Representative - Virtucall Inc. - Toronto, ON

(2011-09 - 2013-08)

• Performed daily clerical duties including faxing, data entry, and electronic filing.
• Contacted doctors' offices regarding faxed prescriptions and followed up on documentation.
• Called patients to confirm and verify doctor and insurance information.

Quality Assurance Specialist - Simpro Solutions - Toronto, ON

(2007-03 - 2010-05)

• Monitored 15–20 Customer Service Representatives across inbound and outbound campaigns.
• Provided performance feedback and quality assessments.
• Prepared and submitted daily scorecards to offshore team leaders and managers.
• Conducted weekly calibration sessions with offshore leadership.
• Trained new CSRs through mock calls and required testing.

Ontario Secondary School Diploma - Monsignor Percy Johnson (1988-09 - 1991-06)