Grace Lanyos

High-performing Office Administration with progressive experience contributing to organization success through high-level strategy and the implementation of operational excellence. Strong track record of inspiring effective cross-functional collaboration and innovative problem solving in a high-standards setting. Confident in ability to generate administrative support for impactful change using skilled in managing appointments, maintaining confidential records, coordinating information, and supporting fast-paced environments.

Proficient in Microsoft Office, data entry, scheduling systems, and administrative support functions. Committed to continuous improvement and lifelong learning.

Receptionist - Christie Refugee Welcome Centre - Toronto, ON

(2024-07 - 2026-02)

Recruited to this office receptionist role to take on accountability and responsibility for shelter operations and managing daily strategy to support the shelter teams.

• Increased program participation by 15% though improved scheduling and reminder.
• Managed high-volume phone calls, scheduled appointments, and directed clients to appropriate services.
• Maintained confidential client records and ensured accurate documentation and filing.
• Coordinated complex calendars for 10+ staff and managers, overseeing meeting logistics to ensure adequate time to make critical business decisions and daily administrative tasks.
• Oversee strategy and workflow for a team of 6, leveraging a consistent approach to relationships building recognition, and communication to generate continuously improved performance.

Food Service & Shelter Support - Christie Refugee Welcome Centre - Toronto, ON

(2024-07 - 2026-02)

Reporting to the Shelter Supervisor, responsibilities including empowering client's satisfaction and meet daily expectation.

• Assisted 30+ residents per shift, ensuring timely access to meals, resources, and support services.
• Collaborated with 5+ staff members per shift to coordinate resident care and facility operations.
• Delivered meal services for 80+ residents daily, improving service flow and reducing wait times.

Diploma - Office Administration – Health Services - Seneca Polytechnic (2024-09 - 2025-12)