Flynn Green

Customer-focused professional with 8+ years of experience building trusting relationships, educating customers, and solving problems in fast-paced environments. Skilled at translating complex information into clear, practical guidance while delivering exceptional customer experiences. Recognized for empathy, communication, and the ability to build long-term customer loyalty through personalized support.

Experienced training teammates, collaborating across teams, and quickly learning new technologies.

Animal Care Expert/Keyholder at Pet Valu Inc. (2020-09 – Present)

• Delivers personalized customer guidance by identifying individual needs and recommending tailored solutions that improved customer satisfaction.
• Builds long-term customer relationships through trusted product guidance, contributing to repeat business and customer loyalty.
• Increases customer adoption of loyalty programs through consultative conversations focused on customer value.
• Has onboarded and mentored 7+ new team members on systems, product knowledge, and customer experience best practices.
• Acts as official Health & Safety liaison between frontline staff and management, performing official monthly audits.
• Consistently exceeds KPI targets through customer education, solution-focused conversations, and relationship building.
• Serves as the store's Raw Ambassador, educating customers and coworkers on raw nutrition and product solutions weekly.
• Translates complex nutritional concepts into practical recommendations tailored to customer needs.
• Delivers formal and informal product training and supports ongoing staff development.

Guest Experience Leader at McDonald's (2016-11 – 2017-12)

• Managed high-volume service periods, delivering fast, empathetic, and accurate service under pressure.
• Balanced competing priorities and adapted quickly to changing customer needs.
• Operated proprietary computer systems quickly and effectively.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Collaborated with team members to improve operational efficiency.

Narrative Designer & Game Developer at Digital Donut Games (2016-11 – 2017-12)

• Created clear and detailed design documentation and maintained project organization.
• Collaborated with multidisciplinary teams to solve creative and technical problems.
• Communicated complex ideas clearly through documentation and presentations.

Camp Counselor at Newmarket Art Camp (2015-06 – 2015-08)

A volunteer summer camp counselor position, supervising, guiding, and designing activities for youth with special needs.

Game Development – Algonquin College (2019-01 – 2022-12)