Animal Care Expert/Keyholder at Pet Valu Inc. (2020-09 – Present)
- Delivers personalized customer guidance by identifying individual needs and recommending tailored solutions that improved customer satisfaction.
- Builds long-term customer relationships through trusted product guidance, contributing to repeat business and customer loyalty.
- Increases customer adoption of loyalty programs through consultative conversations focused on customer value.
- Has onboarded and mentored 7+ new team members on systems, product knowledge, and customer experience best practices.
- Acts as official Health & Safety liaison between frontline staff and management, performing official monthly audits.
- Consistently exceeds KPI targets through customer education, solution-focused conversations, and relationship building.
- Serves as the store's Raw Ambassador, educating customers and coworkers on raw nutrition and product solutions weekly.
- Translates complex nutritional concepts into practical recommendations tailored to customer needs.
- Delivers formal and informal product training and supports ongoing staff development.
Guest Experience Leader at McDonald's (2016-11 – 2017-12)
- Managed high-volume service periods, delivering fast, empathetic, and accurate service under pressure.
- Balanced competing priorities and adapted quickly to changing customer needs.
- Operated proprietary computer systems quickly and effectively.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Collaborated with team members to improve operational efficiency.
Narrative Designer & Game Developer at Digital Donut Games (2016-11 – 2017-12)
- Created clear and detailed design documentation and maintained project organization.
- Collaborated with multidisciplinary teams to solve creative and technical problems.
- Communicated complex ideas clearly through documentation and presentations.
Camp Counselor at Newmarket Art Camp (2015-06 – 2015-08)
A volunteer summer camp counselor position, supervising, guiding, and designing activities for youth with special needs.
