Franck Hounsokou
DIGITAL STRATEGY | PROGRAM MANAGEMENT | ANALYTICS | CLIENT & STAKEHOLDER ENGAGEMENT
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About
Bilingual digital strategy, technology, and operations professional with 15+ years of experience across technology, financial services, consulting, and government. MBA with a background spanning digital marketing, web operations, analytics, information management, Microsoft 365/SharePoint, and cross-functional delivery. Experienced in translating business requirements into practical digital solutions, reporting and analysis, process improvements, user enablement, and stakeholder-facing recommendations.
English/French bilingual with Government of Canada SLE profile CCC.
Experience
Information Management Analyst - IMMIGRATION AND REFUGEE BOARD OF CANADA (IRB) - Calgary, Alberta
(2025-01 - 2026)
Information and Data Management Directorate
- Supported enterprise information-management and SharePoint Online initiatives involving information collection, retention, storage, security, disclosure, and governance.
- Designed and developed secure external-facing SharePoint sites to support information exchange with Government of Canada stakeholders while aligning with information-governance requirements.
- Provided SharePoint end-user and site-owner support, external-sharing guidance, training, procedures, and learning materials to improve platform adoption and consistent practices.
- Prepared reports, reviewed and analyzed information, and supported operational and governance decision-making for senior leadership and information-management teams.
- Supported eDiscovery-related initiatives involving mailbox and OneDrive review, preservation, retention, and information-governance requirements.
- Coordinated with business analysts, information-management specialists, and technical teams to resolve SharePoint concerns and support continuous improvement.
Data Analysis Support Officer & Mail Room Supervisor, Western Region - IMMIGRATION AND REFUGEE BOARD OF CANADA (IRB) - Calgary, Alberta
(2024-01 - 2025-01)
- Provided data-analysis support to improve the efficiency and effectiveness of Western Region information-management operations.
- Designed data-collection tools, reports, and dashboards to support management reporting, operational analysis, and continuous improvement.
- Managed regional document-scanning and mailroom operations, including workflow quality, timeliness, completeness, and compliance with established procedures.
- Reviewed operational data and processes to identify issues and improvement opportunities, while providing guidance and quality review to staff.
Registry / Case Management Officer, Refugee Protection Division - IMMIGRATION AND REFUGEE BOARD OF CANADA (IRB) - Calgary, Alberta
(2021-07 - 2023-12)
- Managed high-volume case information, correspondence, deadlines, and procedural actions in NOVA while ensuring accuracy, completeness, confidentiality, and timely processing.
- Reviewed case-related documentation and coordinated with internal and external stakeholders to maintain current, accurate, and procedurally compliant information.
- Used operational and case information to identify processing concerns and contribute to improvements in case-management practices.
Consultant, Digital Strategy & IT - HSK Digital Incorporated - Calgary, Alberta
(2018-09 - 2021-12)
- Delivered digital strategy, information-management, web, and data-related services for public, private, and not-for-profit clients; analyzed requirements, recommended solutions, and supported implementation of improved digital practices, content strategies, and reporting.
Director, Digital & Technology Solutions - Commerx Corporation - Calgary, Alberta
(2017-09 - 2018-08)
- Led digital and web initiatives from requirements analysis through planning, solution design, implementation, project coordination, and delivery against business objectives.
Lead, Rich Media Development - Government of Alberta - Edmonton, Alberta
(2014-09 - 2015-09)
- Planned and managed digital learning resources, coordinated French-language content development, and maintained quality and legislative compliance for Alberta Education initiatives.
Consultant, Web & Digital Marketing - HSK Digital Incorporated - Edmonton, Alberta
(2013-04 - 2014-09)
- Delivered web development, digital strategy, SEO/SEM, and data-related services to clients across public, private, and not-for-profit sectors.
Manager, Web & Digital Marketing - Servus Credit Union - Edmonton, Alberta
(2012-08 - 2013-07)
- Planned and managed digital-marketing initiatives and website operations, using analytics insights to improve the online banking experience and digital performance.
Manager, Web Production - Autodesk - Montreal, Quebec
(2011-08 - 2012-08)
- Managed a web-production team responsible for content publishing, global web operations, project coordination, and delivery of digital initiatives supporting Autodesk.com.
Advisor, Web Portal - Aeroplan - Montreal, Quebec
(2010-10 - 2011-08)
- Managed web-portal operations and applied analytics insights to improve portal performance and support customer-loyalty program objectives.
Manager, Web & Communications - Quebecor World - Montreal, Quebec
(2008-08 - 2010-08)
- Managed corporate website redesign initiatives and used web analytics to improve communications strategy and website performance.
Education
Master of Business Administration (MBA) - Faculty of Business Administration - Université Laval (2017)
Post-Graduate Diploma - E-Commerce - HEC Montréal, Université de Montréal (2007)
Honours Bachelor of Arts - Communications - University of Ottawa (2004)
