Frank Nzelu
Legal and Administrative Professional
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About
Detail-oriented legal and administrative professional with over 8 years of combined experience in law, public service, and office administration. Skilled in legal research, case management, client services, and process optimization. Adept at managing high-volume workloads, ensuring compliance, and improving operational efficiency in legal and government environments. Holds an LLM in Oil and Gas Law and Barrister-at-Law (B.L.) qualification.
Experience
Information Coordinator - Justice Alberta – Resolution Services, Court of King's Bench - Edmonton, AB
(2025-06)
- Provide accurate information to the public on court processes, RCAS programs, and justice services via multiple communication channels.
- Support clients in completing and filing legal documents, ensuring compliance with legislation and court procedures.
- Refer clients to appropriate programs, departments, or community resources to enhance access to justice.
- Develop and maintain informational materials for consistent and high-quality service delivery.
- Collaborate with internal teams and community partners to improve access to justice and streamline service processes.
Grant Coordinator - Ministry of Jobs, Economy and Trade – Alberta Childcare Funding Program - Edmonton, AB
(2025-02)
- Reviewed and evaluated 50+ funding applications daily, ensuring alignment with program criteria and compliance requirements.
- Conducted due diligence on documentation such as payment receipts and training certificates.
- Authored detailed funding recommendations and maintained confidentiality and integrity in all assessments.
Administrative Assistant (Dispatch) - Shred-it - Montreal, QC
(2021-05 - 2024-09)
- Managed 50+ daily client calls, scheduled appointments, and maintained client satisfaction levels above 95%.
- Coordinated dispatch schedules for 25+ drivers, reducing route conflicts by 30%.
- Ensured 100% data accuracy and compliance in client records and internal systems.
- Prepared detailed reports and presentations that informed executive-level decisions.
- Resolved escalated service issues, increasing client satisfaction by 15%.
Administrative Assistant (Client Care) - Millenium 1 Solutions - Montreal, QC
(2020-03 - 2021-12)
- Responded to 100+ client inquiries weekly, increasing retention by 20%.
- Managed 80+ client files, improving data accuracy audits by 25%.
- Created and analyzed reports that supported cost reduction initiatives by 10%.
- Resolved 90% of client issues within 24 hours, improving service response efficiency.
Administrative Assistant - Gexel
(2019-02 - 2020-02)
- Coordinated executive schedules, travel, and meetings, improving time management by 20%.
- Maintained 100% accuracy in office documentation, ensuring audit readiness.
- Facilitated internal communications, contributing to timely completion of 95% of ongoing projects.
Legal Assistant - Fountain Law Firm - Abuja, Nigeria
(2017-11 - 2018-12)
- Prepared legal documents and managed trial materials, improving preparation efficiency by 20%.
- Organized trial exhibits and evidence, reducing preparation time by 25%.
- Recorded and transcribed court proceedings with 100% accuracy and confidentiality.
Legal Assistant - Amobi Nzelu & Co. - Abuja, Nigeria
(2015-06 - 2017-10)
- Drafted contracts, briefs, and pleadings, contributing to successful outcomes in 80%+ of cases.
- Conducted legal research to support case strategy, improving outcomes by 10%.
- Managed 30+ case files, meeting all deadlines with zero compliance errors.
Education
Bachelor of Arts: Certificate - Nigerian Law School (2015-05) Abuja, Nigeria
Master of Laws (LLM) - Oil and Gas Law - University of Aberdeen (2013-11) Scotland
Bachelor of Laws (LLB) - Criminal Litigation, Civil Litigation, Property Law, Corporate Law, Professional Ethics - Middlesex University (2012-07) London
