Frankie Lam

Frankie is a Delivery Director who has 20+ years of experience working in information technology field with 18 years of Microsoft technology consulting experience. Frankie has strong customer facing and people management skills, he spent last 10 years managing teams to deliver successful solutions to customers including implementation projects and on-going support. Frankie also plays technical sales role to provide technical advises to customers, works with partners including many Microsoft architects in different regions on co-selling solutions to customers. As the Director of Digital Services, Frankie focuses on achieving business targets including financial, capability and growth targets.

• Skilled IT professional with 20+ year’s IT experiences 
• Managed P&L, controlled CAPEX and OPEX for Digital Services Team
• Led and accountable for delivery of IT projects, experience with software development lifecycle
• Specialized in system integration and solution architecture
• Extensive experience in Microsoft BizTalk Server, Microsoft Azure, .NET
• Knowledge on OpenAI, Power Platform, Dynamic 365, M365
• Demonstrated customer focus skill as a technology consultant for 18 years
• Outstanding communication skill, experienced with communicating with people in different background (e.g. technical, non-technical, decision maker, decision influencer, executives). 

2005  Bachelor of Mathematics – Honours Graduate,

Double Major in “Computer Science” and “Combinatorics & Optimization”

University Of Waterloo, Waterloo, Ontario, Canada

2008 Microsoft Certified Professional Developer, Enterprise Architect

2010 Microsoft Certified Technical Specialist, BizTalk Server 04/06/06 R2/2010

2012 Microsoft Certified Technical Specialist, MS Dynamics CRM 2011 Applications