Frederick Oppong

Efficiently manage high-volume call environments, coordinating responses and tracking progress with precision. Proficient in data entry, documentation, and troubleshooting technical issues, ensuring smooth operations. Strong skills in customer relations, conflict resolution, and decision-making, contributing to successful outcomes in high-pressure situations.

Alarm Monitoring Dispatcher / Station Operator at Securtek (2023-08 – 2025-06)

• Monitored alarm systems including security, fire, and emergency signals
• Verified alarm events and contacted emergency services (Police, Fire, EMS)
• Handled inbound emergency and non-emergency calls
• Assessed situations quickly and followed standard emergency response procedures
• Maintained calm and accuracy in high-pressure emergency situations
• Managed 80–120+ calls per shift in a high-volume monitoring environment

Customer Service Representative at BAFORT AUTOS (2020-02 – 2023-06)

Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.

• Responded to telephone inquiries and complaints following standard operating procedures
• Coordinated vehicle service appointments, repairs, and maintenance scheduling
• Worked closely with technicians to ensure timely completion of work orders
• Explained vehicle issues, repair timelines, and cost estimates to customers
• Maintained accurate service records and customer history
• Resolved customer concerns to ensure high satisfaction and repeat business