Security Officer - Aviva Centre-Tennis Canada
Maintain the role of frontline operating authority. Responsible for the operations of all on-site activities. Handles and receives sensitive and confidential information. Acts as the primary point of communications for Transit Safety field staff in support of investigation processes or events.
- Supervisory and Compliance
- Tactful communications
- Ease with technology
- Assists in maintaining officer safety by means of UHF radio communication, telecommunications hardware and CCTV systems
- Sound problem-solving and decision-making abilities
- Ability to communicate information concisely and precisely; excellent reporting skills
- Provide supervision and direction to all invigilators on site
- Self-confidence
- Ability to listen attentively and capture critical details of communication
- Conducting research and analysis from a variety of sources
- Providing vital information to officers by conducting CPIC, ARIS and record checks
- Ability to work calmly under pressure
- Demonstrated ability to collaborate in a team environment
- Good judgement, values and ethics
- Ability to multitask and prioritize
- Oversee the course evaluation process at the end of each academic term
- Customer service relations always provide adequate information to the public in an efficient manner
- Ensure that all operations/schedules required are met 100% of the time
- Maintains accurate call-taking and dispatch logs/reports
- Ensure compliance with York University Senate policies
- Loss prevention in a customer-oriented environment
- Ability to liaise with and engage others
- Initiates Police, Fire and Ambulance response
- Providing advice and recommendations to management and clients, liaising with stakeholders
- Provide supervision of maintenance personnel and subcontractors
- Thoroughness; close attention to detail
- Assists in the protection and review of CCTV video recordings when directed
- Excellent interpersonal and communication skills
Examination Supervisor (Contract) - York University
(2007 - 2018)
- Liaise with departments and professors to get clarification and additional materials as needed
- Act as lead hand for invigilators
- Flexibility/adaptability
- Ability to liaise with and engage others
- Meet customer requirements; ensure productivity levels are reached effectively and efficiently, while maintaining performance objectives
- Thoroughness; close attention to detail
- Ability to work calmly under pressure
- Follow and enforce company policies and procedures
Manager, Director and Project Officer - Taurus Pathfinder Youth Club
(1996 - 2013)
- Strong oral and written communication skills
- Experience working in a Call Centre
- Receives requests for service from the public, various departments/divisors, external agencies and various stakeholders
- Discretion and tact
- Strong teamwork orientation
- Ability to multitask and prioritize
- Receives and/or redirects general inquiries and complaints from the public
- Ease with technology
- Ability to communicate information concisely and precisely; excellent reporting skills
- Collaborated on community outreach projects and public awareness workshops
Brand Ambassador - State Farm
(2012-03 - 2012-11)
- Develop procedures and protocols for defining clear roles and accountability measures
- Assist with team data collection, data analysis and report writing
- Assist brand managers with the implementation of sales and marketing procedures and campaigns
