Gaurang Patel

IT Support Specialist with 8+ years of experience maintaining the integrity of enterprise systems across Active Directory, Microsoft 365/Azure AD, Windows Server, and virtualized (VMWare) environments in enterprise, higher education, managed service, and logistics settings. Proven ability to administer AD/AAD and Group Policy, support Windows Server and networking infrastructure (DNS/DHCP), perform root cause analysis and troubleshooting, document systems to established standards, and liaise effectively with user departments, IT staff, and vendors during system rollouts.

Microsoft Certified Azure

Administrator (AZ-104) with a track record of reliable, deadline-driven support in fast-paced, multi-site environments.

IT Help Desk Analyst - 18 Wheels Logistics

(2026-05)

Provided Tier 1 and Tier 2 technical support for corporate and warehouse users across multiple locations.

• Managed Active Directory, Azure AD (Entra ID), and Microsoft 365 user accounts, permissions, and access requests.
• Analyzed Microsoft Defender security alerts and assisted with root cause analysis to identify and remediate threats.
• Deployed and configured Windows 11 desktops and laptops, including imaging, software installation, and patch management.
• Supported Cisco and Meraki network infrastructure, including switches, VLANs, wireless connectivity, and VPN troubleshooting.
• Installed, configured, and maintained desktops, laptops, printers, mobile devices, and peripherals.
• Maintained hardware/software asset inventory and technical documentation.
• Supported technology refresh projects, hardware replacements, and IT improvement initiatives.
• Built workflow automations using Microsoft Power Automate to streamline IT processes.

Parental Leave — Professional Development - Self-Directed

(2025-09 - 2026-05)

• Completed Microsoft Certified: Azure Administrator Associate (AZ-104) and Microsoft Certified: Azure Fundamentals (AZ-900).

Computer Support Technician - Langara College

(2024-12 - 2025-09)

Delivered technical support to faculty, staff, and students in a large educational environment.

• Managed Active Directory accounts, Microsoft 365 access, and user permissions.
• Installed, configured, and supported Windows computers, applications, printers, and classroom technology.
• Performed workstation imaging, software deployment, hardware upgrades, and troubleshooting.
• Supported Microsoft Teams, Zoom, and meeting room technologies.
• Managed incidents and service requests using Team Dynamix.
• Maintained IT documentation, knowledge articles, and hardware inventory records.
• Recommended and implemented workflow improvements to enhance service delivery.

Client Service Technician - Cloud 9 Solutions

(2024-03 - 2024-11)

Delivered remote and onsite technical support for multiple business clients in an MSP environment.

• Troubleshot Windows operating systems, Microsoft Office, Microsoft 365, printers, and networking issues.
• Installed and configured computers, laptops, peripherals, and business applications.
• Supported Microsoft 365 administration and user account management.
• Diagnosed and resolved LAN, Wi-Fi, VPN, and connectivity issues.
• Documented incidents, resolutions, and technical procedures while managing multiple priorities.

IT Technician - Coast Appliances

(2022-02 - 2024-01)

• Provided technical support for desktops, laptops, printers, mobile devices, and business applications.
• Installed, configured, and maintained hardware and software systems.
• Supported Microsoft 365 accounts and user access.
• Troubleshot hardware, software, printing, and connectivity issues.
• Managed IT inventory and equipment lifecycle activities.

Desktop Support Specialist - Global Relay

(2021-01 - 2022-02)

Delivered enterprise desktop support to internal users in a fast-paced corporate environment.

• Administered Active Directory and Azure AD user accounts.
• Configured VMWare virtual network adapters, bridging them with physical network infrastructure to enable SCCM-based Windows 11 deployment in virtualized environments.
• Supported Microsoft 365, Exchange Online, Teams, and Windows endpoints.
• Performed workstation deployments, imaging, software installations, upgrades, and troubleshooting.
• Managed incidents, requests, and asset records using Jira.
• Implemented IT workflow improvements to increase operational efficiency and supported technology rollouts and hardware refresh projects.

IT Field Service Technician - CompuCom

(2020-06 - 2021-01)

• Installed, configured, and repaired enterprise desktops, laptops, printers, and peripherals.
• Diagnosed hardware, software, and network connectivity issues.
• Provided onsite technical support while meeting service level expectations.
• Supported hardware replacement and deployment projects.

Service Technician - Canon Canada Ltd.

(2017-12 - 2020-06)

• Installed and maintained enterprise multifunction printers and document management systems.
• Diagnosed hardware, networking, and connectivity issues.
• Configured devices on customer networks and supported end users.
• Delivered professional onsite technical support while meeting service targets.

Advanced Diploma - Technology Management - Red River College

Post-Graduate Technical Certificate - Network Technology (CCNA) - Red River College

Bachelor of Engineering - Electronics & Communication - Gujarat University