Genelia Saalim

Creative and client-focused professional with a strong background in travel management, marketing, and education. Experienced in B2C and B2B environments with proven skills in customer relationship management, sales growth, and vendor negotiation. Adept at building personalized travel itineraries, achieving KPIs, and delivering exceptional client experiences. Holds a Bachelor's degree in Human Resource Management and excels at driving results through strategic planning and collaboration.

Key Account Manager - Signature Holidays Bangladesh

(2024-03 - 2025-03)

• Designed personalized international travel itineraries based on clients' preferences and budgets.
• Recommended destinations and curated experiences to match client needs.
• Coordinated travel arrangements including flights, accommodation, transportation, and activities.
• Stayed informed about travel regulations, visa requirements, and safety advisories.
• Delivered exceptional customer service and promptly resolved client inquiries.
• Negotiated with travel suppliers to secure competitive deals.
• Maintained accurate records of bookings, payments, and communications.
• Monitored global travel trends to improve client experience and service offerings.

Project Manager & Engagement Marketing Specialist - Social Engagement Group

(2021-09 - 2021-11)

• Built and maintained client relationships through virtual meetings and progress updates.
• Managed team workflow using JIRA and Trello to track progress and deliverables.
• Created compelling content for online marketing campaigns to increase reach and engagement.
• Monitored analytics and adjusted strategies to meet key performance indicators (KPIs).
• Led a team of five to grow social media engagement and maintain audience relationships.
• Conducted hashtag research and optimized campaigns for specific target audiences.
• Executed online ad campaigns to increase brand awareness and lead generations.

IELTS Instructor - St. John's Tutorial & Liakat's

(2019-01 - 2021-09)

• Delivered lessons for both IELTS Academic and General Training modules.
• Assessed and graded practice tests to track student progress.
• Conducted placement tests to determine appropriate class levels for students.
• Provided guidance and personalized feedback to improve student performance.

Bachelor of Business Administration (BBA) - Human Resource Management - Independent University Bangladesh (2023)

Academic IELTS - British Council (2017)

Advanced Level - Mathematics and Accounting - British Council (2017)

Ordinary Level - English, Bangla, Physics, Accounting, Mathematics, Pure Mathematics - British Council (2016)