Geny N.

Motivated Business Management and Entrepreneurship graduate from Algonquin College, with a strong portfolio of skills and understanding of management and administration honed at Distribution Stox and Day & Ross Freight. Excels in roles requiring client's relations, problem solving, and team collaboration while prioritizing the company's interests and goals.

COORDINATOR, DISTRIBUTION - Distribution Stox - Ottawa, ON

(2024-07)

• Managed and coordinated daily delivery activities within Ontario and Quebec.
• Collaborated with drivers and personnel to meet timely delivery of diverse products.
• Managed and directed dispatching, routing, and tracking of multiple fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Tracked delivery progress to identify possible delays and provided real-time updates to clients.
• Managed conflict resolution and high-stress situation to ensure timely assistance to meet the company's goals.

ADMINISTRATIVE COORDINATOR - Day & Ross Freight - Ottawa, ON

(2022-04 - 2024-07)

• Coordinated and overseed daily office operations to ensure efficiency.
• Handled client's communications regarding different inquiries and provided updates on shipment status.
• Performed administrative tasks including managing schedules, appointments and meeting logistics for managers and the team, verifying and producing invoices.
• Reduced client's complaints by closely monitoring delivery progress and communicating delays promptly.
• Prepared and supervised new hires training activities.
• Collaborated with management to develop strategies for improving overall delivery performance.
• Processed agency's broker's pay.

CUSTOMER SERVICE REPRESENTATIVE - Millenium 1 Solutions - Ottawa, ON

(2021-07 - 2021-01)

• Responded to inbound client's inquiries on multiple communication channels.
• Assisted clients with application processing, accounting updates/inquiries, credit information and website support.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating the company's website and placing online orders, improving overall user experience.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

ADVANCED COLLEGE DIPLOMA - BUSINESS MANAGEMENT AND ENTREPRENEURSHIP - Algonquin College (2021-09 - 2024-06)

HIGHSCHOOL DIPLOMA - École Secondaire Catholique Franco-Cité (2018-09 - 2021-06)