COORDINATOR, DISTRIBUTION - Distribution Stox - Ottawa, ON
(2024-07)
- Managed and coordinated daily delivery activities within Ontario and Quebec.
- Collaborated with drivers and personnel to meet timely delivery of diverse products.
- Managed and directed dispatching, routing, and tracking of multiple fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Tracked delivery progress to identify possible delays and provided real-time updates to clients.
- Managed conflict resolution and high-stress situation to ensure timely assistance to meet the company's goals.
ADMINISTRATIVE COORDINATOR - Day & Ross Freight - Ottawa, ON
(2022-04 - 2024-07)
- Coordinated and overseed daily office operations to ensure efficiency.
- Handled client's communications regarding different inquiries and provided updates on shipment status.
- Performed administrative tasks including managing schedules, appointments and meeting logistics for managers and the team, verifying and producing invoices.
- Reduced client's complaints by closely monitoring delivery progress and communicating delays promptly.
- Prepared and supervised new hires training activities.
- Collaborated with management to develop strategies for improving overall delivery performance.
- Processed agency's broker's pay.
CUSTOMER SERVICE REPRESENTATIVE - Millenium 1 Solutions - Ottawa, ON
(2021-07 - 2021-01)
- Responded to inbound client's inquiries on multiple communication channels.
- Assisted clients with application processing, accounting updates/inquiries, credit information and website support.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating the company's website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
