Ginette Marion

Social Services Worker graduate with 20+ years of working in an office setting, eager to apply exceptional work ethics, customer service, and organizational and communication skills in an administrative role.

TD Bank - Customer Experience Associate - October 2023 - July 2025

• Delivered exceptional customer experience in a discreet and confidential manner, while creating a positive, diverse and equitable work environment.
• Used an administrative systemdatabase and Microsoft Office to update client profiles and processed financial transactions like deposits, withdrawals, bill payments and scheduling appointments
• Responded to andresolved customers' concernsusing standard procedures and escalating non-standard activities, as necessary.
• Scanned and filed documents while maintaining health and safety practices

• Demonstrated strong leadership, customer service, work ethics, interpersonal, communication, decision-making, conflict-resolution, research, networking and marketing skills as the Bilingual Acting Centre Co-Ordinator and Student Recruitment & Services Representative
• Operated Contact North | Contact Nord Online learning technology and platforms such as: Adobe Connect, Zoom,e-learning, LMS, Microsoft Office, both audio and video conferencing equipment
• Supervised staff, studentsand instructors, delegated duties, trained staff, completed the work schedule, proctored exams, problem-solved 
• Managed client profiles on CRM database, phone calls, client inquiries, faxes, emails, mail, scheduled appointments, assisted clients with study options, registration process and documents
• Printed, sorted and filed documents, kept centre organized, completed Inventory and ordered supplies

EDUCATION

Allegra LearningSolutions, LLC 2023 — 2023

Online learning | Certificate in Gerontology

Northern College of Applied Arts and Technology 1991 — 2003

SouthPorcupine | Diploma in Social ServicesWorker Completed Program via Distance Learning