Guy Furet

Bilingual (English/French) customer service professional with 15+ years of experience in call centre, dispatch, sales, and client support environments. Proven ability to manage high call volumes, resolve customer concerns efficiently, and provide professional service in fast-paced environments. Recognized for top sales performance, strong communication skills, problem-solving abilities, and attention to detail.

Experienced in telephone, email, and account support while meeting strict deadlines and service standards. Reliable, organized, and able to work independently or as part of a team.

Bilingual Service Adviser - DHL

(2020-01 - 2026-12)

• Assisted customers with delivery inquiries and shipment tracking
• Scheduled and coordinated pickup requests
• Supported customers with business account registration across Canada
• Resolved customer concerns professionally and efficiently
• Maintained accurate customer records and documentation
• Delivered bilingual support in English and French

Bilingual Customer Service Representative - CX InTouch

(2019-01 - 2020-12)

• Provided bilingual telephone and email support for Canadian and American consumers on the General Mills account
• Responded to inquiries regarding products, promotions, and customer concerns
• Delivered excellent customer service while meeting performance targets
• Managed multiple customer interactions in a fast-paced call centre environment

Bilingual Dispatcher - Display Fixtures Refrigeration

(2014-01 - 2019-12)

• Handled inbound and outbound calls for Loblaws and Shoppers Drug Mart service requests
• Coordinated refrigeration and HVAC service dispatches
• Created work authorization and purchase order numbers for technicians and vendors
• Maintained detailed service records and ensured timely follow-up
• Worked under strict deadlines in a high-volume environment

Bilingual Sales & Customer Service Representative - Axe Houghton Group

(2011-01 - 2013-12)

• Managed inbound and outbound sales calls
• Assisted customers with troubleshooting and product support
• Built positive customer relationships through professional communication
• Met sales and customer service objectives

Bilingual Order Desk Representative - Answernet-IMI

(2009-01 - 2012-12)

• Processed telephone orders in a call centre environment
• Recognized for top sales performance for Oreck and Arbeco products
• Translated advertising scripts from English to French
• Assisted customers with product information and order inquiries

Bilingual Customer Relations Representative - Canwest Reach Canada

(2008-01 - 2009-12)

• Delivered customer service and sales support in a contact centre environment
• Built and maintained customer relationships for the Montreal Gazette
• Participated in the service recovery team to resolve customer concerns effectively

Dispatcher Program - Applied Schooling and Professional Training (2014-12)

Pharmacy Technician Honors Diploma - Robertson College (2004-12)

Certified Call Center Agent Program - Red River College (1998-12)