Goderic Barcelita

Results-driven Sales and Marketing professional with 20+ years of experience in customer service, business development, and retail operations. Proven expertise in driving sales, leading teams, and enhancing customer satisfaction across retail and technology sectors.

General Manager - Parts Panel Automotive - Regina, Saskatchewan, Canada

(2026-05)

• Oversee daily operations, staff performance, and customer service standards.
• Manage scheduling, team supervision, and employee training.
• Handle customer concerns and support sales growth and retention.
• Maintain inventory control, purchasing, and stock accuracy.
• Coordinate shipping, receiving, logistics, and inventory uploads.
• Ensure efficient operations and compliance with company procedures.

Branch Manager - Money Mart - Canada

(2025-11 - 2026-05)

• Sales & Profitability: Drive store performance, meet sales targets, and manage daily/monthly financial results, often through local marketing and business development.
• Team Management: Recruit, hire, train, coach, and motivate staff; conduct performance reviews and manage disciplinary actions.
• Customer Experience: Ensure high-quality customer service and efficient transaction processing, handling customer inquiries and collections.
• Operations & Compliance: Maintain branch security, manage cash handling, audit documentation, and ensure all operations follow Money Mart's policies and procedures.
• Risk Management: Oversee risk, coordinate collections, and manage branch assets and security.

Retail Store Manager - 4K Cannabis - Ajax, Canada

(2023-12)

• Manage daily retail operations, setting staff sales targets and ensuring customer satisfaction.
• Maintain inventory integrity, cash handling, and financial reconciliation.
• Consistently achieve high levels of customer satisfaction through focused service excellence.
• Overall retail store daily operations with integration in compliance

Store Manager - Sukoshi Mart - Canada

(2025-02 - 2025-11)

• Oversee daily store operations, setting sales goals for staff and ensuring an exceptional customer experience.
• Ensure accurate inventory management, proper cash handling, and financial reconciliation.
• Drive outstanding customer satisfaction by prioritising top-tier service.
• Manage overall retail functions while ensuring full compliance with company policies.

Assistant Director - Business Development - Atelier Tang Pte Ltd - Singapore

(2023-04 - 2023-09)

• Implemented business development strategies and coordinated with construction teams and architects to drive project success.

Technical Expert - Apple South Asia Pte Ltd - Singapore

(2016-09 - 2023-04)

• Provided in-store customer technical support and managed repair operations for Apple products. Hardware repair for iPhone and other iOS products.
• Supervised inventory management for repair parts and tools, ensuring prompt and efficient service delivery.

Senior Business Development Manager - Devo Design Hub Pte Ltd - Singapore

(2011-03 - 2016-09)

• Led business development and marketing initiatives, resulting in increased client acquisition and retention.
• Developed innovative strategies such as email marketing and SEO to enhance client engagement. Lead generation to open new clientele.

Sales and Marketing Executive - Ong & Ong Pte Ltd - Singapore

(2010-05 - 2011-03)

• Drove client acquisition through cold calling and conducted marketing presentations to generate leads.
• Collaborated with design, sales, and marketing teams to ensure cohesive project execution.

Marketing Team Lead - ID Inc Interiors Pte Ltd - Singapore

(2006-12 - 2010-05)

• Developed and executed targeted marketing campaigns to build client relationships and manage CRM systems.

Technical Support Engineer - Sykes Asia Inc. - Philippines

(2004-06 - 2007-12)

CALL CENTER

• Troubleshooting and set-up on routers (LINKSYS, CISCO, 2WIRE, XBOX, D-LINK, Siemens), (knowledge on VPN, DNS, LAN, WAN, dry-loop internet, symmetrical DSL, IDSL, ADSL IP configurations) COVAD DIRECT IP ISP's, MACINTOSH DSL, DSL, CSI

Branch Manager (Task Force) - Norkis Insurance Brokerage & Lending Inv. Inc. - Mandaue City Philippines

(2001 - 2002)

• Handles numerous areas of responsibility.
• Assigned to solve each problem of the branches under my designation.
• Expanded territorial sales by 180%.
• Broaden the sales channels.

Diploma - International Business - Centennial College (2023-09 - 2024-12)

Bachelor of Science - Commerce (Major in Computer Application) - La Salle University (1996-03 - 2001-03)