Godwill Echereobia

Detail-oriented and results-driven Oracle CCS Tester with over 6 years of experience in software testing and quality assurance within the telecommunications and utility sectors. Proficient in testing Oracle Customer Care and Billing applications, with a strong understanding of billing processes, customer management and revenue assurance. Skilled in developing and executing test plans, test cases, and test scripts to ensure the functionality, performance, and reliability of Oracle CCS solutions. Adept at identifying defects, documenting issues, and collaborating with cross-functional teams to drive resolution and enhance product quality. Strong analytical and problem-solving skills, with a proven ability to work under tight deadlines and manage multiple priorities. Possess a solid understanding of SQL for database testing and data validation, along with experience in conducting regression, integration, and user acceptance testing (UAT).

Oracle Energy and Water – Ontario, Canada

Senior Consultant, Customer Solutions Delivery (06 2022 – 09 2024)

• Managed customer information and financial transactions, billing, rates and payment as well as monitored overdue debt. 
• Executed manual tests for integration and C2M (Customer to Meter) test scripts, system configuration and testing through pre-release, system integration and regression phases.
• Led planning, creation, execution and management of testing tasks which include SIT, E2E and UAT.
• Collaborated with clients to gather requirements, analyze business processes, and design solution architectures tailored to their needs.
• Demonstrated through series of walkthroughs different testing scenarios to the clients and addressed any issue and queries they have.
• Conducted comprehensive testing and quality assurance activities to validate system functionality and performance.
• Assisted in system testing, defect resolution, and performance optimization efforts.
• Contributed to project documentation, including design documents test plans and user manuals.
• Configured C2M for designated areas and provided configuration support for other areas as needed.
• Provided support and defect triage/resolution during client testing. 
• Provided training needs/materials development for 12 training modules and delivered direct training to client over developed materials.
• Coordinate and support the team actively in User Acceptance Testing (UAT) to ensure the developed functionality meets business requirements.
• Supported development of vital system documentation as well as make valuable suggestions for procedural manual improvements.
• Evaluated current CC&B business processes and pain points to make recommendations for process improvements and configuration changes for planned upgrade to C2M.
• Created Test Plans/Scripts from HLD and Product Fix Documents to support Regression testing and other multi stakeholder projects.
• Improved overall test coverage by identifying critical gaps in existing test scenarios, increasing the reliability of end-to-end testing for billing cycles and customer transactions.
• Provided training and knowledge transfer sessions to junior testers and business users on Oracle Utilities CCB, improving the overall testing proficiency of the team.
• Developed and executed detailed test plans, test scenarios, and test scripts for Oracle Utilities CCB implementations, ensuring all functional and non-functional requirements were met.
• Collaborated closely with development and functional teams, leading to early identification and resolution of critical issues, resulting in a 25% reduction in defects during UAT.
• Spearheaded the implementation of automated testing for Oracle Utilities CCB, reducing test execution time by 40% and increasing test coverage for regression testing.
• Validated large-scale data migration from legacy systems to Oracle CCB, ensuring data integrity and consistency across all customer accounts and billing information.
• Contributed to the identification and resolution of performance bottlenecks in billing processes, resulting in a 15% improvement in system processing times.
• Developed and executed test scenarios to ensure compliance with regulatory and industry standards in utility billing, contributing to successful audit outcomes.
• Led user acceptance testing (UAT) sessions with key business stakeholders, achieving signoffs on system functionality and readiness for production go-live.
• Worked effectively with cross-functional teams including business analysts, developers, and infrastructure teams to deliver projects on time and within scope.

• Supported requirement gathering sessions, completed functional and technical designs for enhancements as deemed by requirements. Supported team in the configuration of C2M for designated areas and provided configuration support for other areas as needed.

Business Analyst. (01 2019 – 04 2022)

• Facilitated elicitation and collaborative sessions with large and diverse business stakeholder groups to drive requirements discovery, analysis, and review.
• Developed, influenced, and implemented a partner strategy that ensures alignment between business units with a mission to Business Units and Enterprise objectives.
• Created process mapping for current and future state and conduct gap analysis to identify opportunities for automation and improvement.
• Carried out Regression testing on Oracle Billing and Revenue Management System to validate core functionalities such as Billing, Invoicing, Account Receivable, Credit & Collection, and product configuration.
• Managed billing and revenue processes, ensuring accuracy and efficiency.
• Collaborated with cross-functional teams (developers, business analysts, etc.) to deliver projects.
• Improved billing accuracy by 80% through system enhancements.
• Supported a project that reduced data processing time by 20% through optimizing Oracle Exadata queries, resulting in quicker insights and decision-making.
• Supported the team in the setup of Azure Active directory, implemented MFA and role-based access control (RBAC).
• Supported team in set up of data pipeline using Azure Data Factory to ingest, transform and load data from Legacy application hosted on Oracle Cloud Infrastructure.
• Supported business initiatives and new services including subscription billing for Oracle BRM to ensure customer satisfaction with an accurate billing experience.
• Documented requirements in form of BRD (Business Requirement document).
• Facilitated sprint planning meetings, daily stand-up sessions, coordinate retrospectives and demos.
• Created user stories and epics in product backlog.
• Collaborated with cross-functional teams to integrate data from various sources, improving data accessibility and consistency by 25%.
• Analyzed and produced Source to Target Mapping, Transformation and Data Quality documentation.
• Improved data quality and integrity by implementing validation rules and procedures, reducing data errors by 40%.
• Supported a data migration project for the new Oracle database system, ensuring data integrity and minimal downtime.
• Supported the team in various data extraction efforts, creating and maintaining data models for accurate reporting and forecasting.
• Documented requirements to obtain data from enterprise data teams and analyzed the data set for trends or answers that will help improve business.
• Designed logical data models and working prototype of sites, dashboards and data visualization for management team and stakeholders to ensure the requirements are fully understood and captured.
• Translated functional requirements into technical specifications including uses cases, logical statement, conceptual data models, mock-up, source to target mappings, etc.
• Developed test plans and test scripts as well as support for quality assurance (QA) and user acceptance testing (UAT).
• Supported development and execution of strategic analytics & reporting initiatives in collaboration with internal and external stakeholders. 
• Developed and managed testing activities and prepared regular report to the test lead.
• Validated the data from the reports using SQL queries.
• Supported in Process re-engineering projects and upgrade of clients Legacy (CRM) Billing System.

Business Systems Analyst (01 2015 – 12 2018)

• Led requirements working sessions for projects with stakeholders to draw out the business needs and to ensure requirements are aligned with the business objectives.
• Created process models for current and future business processes using Microsoft Visio BPMN 2.0 and UML
• Collaborate with stakeholders to identify opportunities for process improvement and complete gap analysis for the documented current state.
• Prepared business requirements documentation developed process flow models and use cases.
• Translated business user concepts and ideas into comprehensive business requirements and design documents.
• Identified ongoing issues and gaps within project plans, to eliminate implementation issues.
• Validated that the proposed solutions meet the business requirements.
• Completed walk-through to validate documented artifacts and obtained sign-off on documented artifacts.
• Reviewed test plan created test cases and led User Acceptance Testing (UAT) plan.
• Prepared and presented project proposals and engagement documents.
• Collaborated directly with development team to deliver projects on-time and on-budget to the client’s satisfaction. 
• Managed relationships with team and clients

Advanced Diploma, Data Science and Application 2020

Metro College of Technology, Toronto, ON, Canada

Postgraduate Degree, Computer science 2009

Yaba College of Technology, Yaba, Lagos, Nigeria

(Qualification higher than bachelor’s degree as per WES Accreditation)