Facilities manager/customer service and sales
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With over 3 years of experience overseeing the efficient operation and maintenance of facilities, I am confident in my ability to contribute to your organization's success. I have a proven track record in managing physical infrastructure, optimizing space utilization, and ensuring compliance with health and safety regulations.
Throughout my career, I have demonstrated strong leadership skills with a focus on team collaboration and stakeholder management. I have effectively managed budgets, planned resources, and controlled costs to achieve organizational objectives while maintaining high standards of quality. Additionally, I am committed to implementing sustainable practices and driving continuous improvement within facility operations.
In my current role as a greenhouse facilities manager at Randhawa Farms Ltd, I have been responsible for overseeing and managing all aspects of a greenhouse facility. Some of my key responsibilities include conducting regular inspections, managing construction projects, developing, and implementing standard operating procedures, monitoring environmental factors crucial for plant growth, collaborating with horticulturists to develop crop cultivation plans, managing inventory and supply chain, and recruiting and training greenhouse staff.
Prior to my role as a facilities manager, I worked as a packing operator at Randhawa Farms Ltd. This experience allowed me to develop strong attention to detail, efficiency, and commitment to quality in handling, sorting, and packaging harvested produce. I was responsible for ensuring proper packaging, labeling, quality control, equipment operation and maintenance, inventory management, and compliance with safety and hygiene regulations.
Before joining Randhawa Farms Ltd, I worked as a customer account specialist at British Airways, where I provided excellent customer service and managed customer accounts. I handled customer inquiries, resolved issues, managed bookings, promoted additional services, and ensured compliance with policies and regulations. Prior to that, I served as a sales lead at IBM Global Services, where I managed client relationships, drove new business development, led a sales team, and promoted solution selling.
I hold a Bachelor of Arts degree in Geography and Economics from Government Arts College Alwar, University of Rajasthan. Additionally, I have completed a 1-year Diploma in Computer Application from NIIT, New Delhi, and obtained the ITIL Foundation Certificate from IBM.
Some of my skills are - computer skills, MS-office, price negotiation, upselling, time management, leadership.
Jan 2020 – to date
Randhawa Farms Ltd, Abbotsford, BC
As a greenhouse facilities manager, my role is crucial in ensuring the efficient and effective operation of a greenhouse facility. I am responsible for overseeing and managing all aspects of the greenhouse, including its physical infrastructure, equipment, and personnel. My primary goal is to create and maintain an optimal environment for plant growth and productivity. Here are some detailed responsibilities associated with my role:
(Equivalent to a 3years graduation program in Canada, assessed by the World education society (WES))
-In economics, I delve into various topics such as microeconomics, macroeconomics, econometrics, economic development, international trade, and finance. During this course, I learned how to analyze economic data, understand market dynamics, evaluate policy implications, and explore various factors influencing economic growth and development.
-During this certification, I learned a range of computer application concepts and acquired practical skills to use computers effectively. I learned Computer fundamentals, office productivity tools, database management, basics of web design and development, programming concepts, computer networks, and internet basics.
-The ITIL foundation certificate is the entry-level certification within the ITIL certification scheme. It is designed for individuals who want to gain a basic understanding of IT service management concepts and processes. The certification focuses on the key elements, terminology, and concepts of ITIL framework.
+ MS-Project training (Invensis) 2020
-During the course, I learned to create a project plan, task scheduling and dependencies, resource management, track and update projects, project views and reports, baselines, and change management, and advanced features and customizations.
+ Lean Six Sigma Yellow Belt (TUV SUD) 2020
-A lean sigma yellow belt certification is a professional credential that signifies a foundation-level of knowledge and understanding of Lean six sigma methodologies, Lean Six Sigma combines two powerful approaches, Lean and Six Sigma, to improve processes, eliminate waste, and reduce variation in order to enhance efficiency and quality within the organization.
