Gregory Wollf

Project manager with a strong focus on reliability and professionalism. Proven experience in leading small teams and managing business and financial administration. Skilled in portal administration, web development, and digital marketing, delivering measurable results in project execution.

Admin & Support Operations Lead at Fireside Agency (2018-02 – 2026-05)

Managed customer support operations and ensured team effectiveness in service delivery. Managed a small data entry team and trained team members to do their jobs effectively.

• Led project teams to ensure timely completion of deliverables.
• Facilitated communication between stakeholders and project teams.
• Managed risks by identifying potential issues and implementing solutions.
• Conducted regular meetings to track progress and address concerns.
• Provided guidance to team members regarding tasks assigned to them.
• Identified project needs by reviewing project objectives and schedules.
• Confirmed accurate payroll work hours.
• Maintained payroll records in compliance with regulations.
• Compiled and updated weekly KPI reports to track performance metrics.
• Processed incoming invoices and verified accuracy against purchase orders.
• Processed and sent invoices, adjustments, and credit memos to customers.
• Managed documentation system for internal processes and procedures.
• Assisted with web development and digital marketing tasks.

Instructional Design Assistant at Career Tech Services (2016-09 – 2017-09)

• Designed e-learning courses using industry-standard authoring tools.
• Maintained a library of digital media assets used in curriculum development projects.
• Revised instructional content to ensure compliance with copyright law.
• Created diagrams for use in e-learning courses.
• Provided support to students and instructors with course materials and resolved technical issues.

Customer Service Agent at The Source (2015-10 – 2016-09)

• Assisted customers with inquiries and product information.
• Resolved complaints efficiently to ensure customer satisfaction.
• Processed orders and managed customer accounts accurately.
• Collaborated with team members to enhance service delivery.
• Documented customer feedback for continuous improvement efforts.

Administrative Assistant at Briercrest Distance Learning (2009-09 – 2014-04)

• Prepared instructional resources for online courses, enhancing accessibility and support for learners.
• Responded to phone calls and emails, delivering information about programs and courses to prospective students and stakeholders.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Managed office supplies inventory by monitoring stock levels, ensuring availability of necessary materials for daily operations.

Master of Arts in Systematic Theology – Briercrest Seminary (2015-05)

Bachelor of Arts in Theology – Briercrest College (2008-05)

High School Diploma – McNaughton High (2004-06)

Various Courses & Classes in HTML, CSS, SASS, Javascript, WordPress – Team Treehouse

Courses in Javascript Programming & Project Management – Udemy